Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

voice hunt-group paralle does not work correctly

i am trying to make all the phones ring at the same time when the main number is called and if there is no answer it should go to the auto attendant. if i use a sequential ephone hunt-group, the phones in the list do ring sequentially and then it does go to the auto attendant. however if i delete the ephone hunt-group and use a voice hunt-group with the same parameters, all the phones ring but when there is no answer (the timer expires) i get a fast busy.i am stumped. here is the config

 

voice-port 0/1/0
 trunk-group analog 1
 connection plar 290
 caller-id enable
 

dial-peer voice 300 voip
 destination-pattern 3..
 session protocol sipv2
 session target ipv4:192.168.12.3
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
 

ephone-dn  1  dual-line
 number 222
 label Receptionist 222
 name Receptionist
 call-forward busy 300
 call-forward noan 300 timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  2  dual-line
 number 224
 label Lawrence
 name Lawrence
 call-forward busy 300
 call-forward noan 300 timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  3  dual-line
 number 227
 label Allison
 name Allison
 call-forward busy 300
 call-forward noan 300 timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  4  dual-line
 number 226
 label Melissa
 name Melissa
 call-forward busy 300
 call-forward noan 300 timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
 

ephone-hunt 1 sequential
 pilot 290
 list 222, 227, 224, 226
 final 330
 preference 0 secondary 7
 timeout 10, 10, 10, 0

 

330 is the auto attendant

 

if i delete the ephone-hunt and replace it with the following it rings the phones but then i get a fast busy instead of the auto attendant.

 

voice hunt-group 1 parallel

pilot 290

list 222,227,224,226

final 330

timeout 20
 

  • IP Telephony
Everyone's tags (3)
3 REPLIES
Hall of Fame Super Silver

Did you read this: http://www

Did you read this:

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#pgfId-1118926

 

Nice explanations with good examples.

Chris

New Member

Chris,yes, i think i have

Chris,

yes, i think i have read everything i could find, including what was in the link you sent. the piece that has me stumped is that when i use an ephone hunt-group with the final number being 330 (the auto attendant) it works fine. when i use the same config for a voice hunt-group i get a fast busy when the timer expires. so with ephone hunt group i get each phone ringing consecutively (sequential) and then it goes to the auto attendant with the timer expires. the voice hunt-group rings all the phones but when the timer expires i get a fast busy. it seems are if it can't dial the 330 from the voice hunt group, but it can dial from the ephone hunt-group. i am sure it is something simple that i am missing.....

New Member

ok i got it to work. i made a

ok i got it to work. i made a couple of  changes and it now is working correctly. i made the following changes

1. modified the dial-peer voice 300 (this is voice mail) and set the destination-pattern to be 300 instead of the 3..

2. added a dial-peer 330 (this is the auto attendant) and set the destination-pattern to be 330

3. made sure the timeout on the hunt-group was shorter than the call-forward noan timeout on all the ephone-dn's in the ring group.

 

131
Views
0
Helpful
3
Replies
This widget could not be displayed.