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New Member

Voice mail Access problem

users cant access voice mail when the message button on their phones are pressed. what should I do?

4 REPLIES
Hall of Fame Super Red

Re: Voice mail Access problem

Hi Okanlawon,

Is this CCM or CME?

Rob

New Member

Re: Voice mail Access problem

Rob, this is CCM.

Hall of Fame Super Red

Re: Voice mail Access problem

Hi Okanlawon,

In CCM, on the Voicemail Pilot Config Page have you checked this checkbox?

-Make this the Default Voice Mail Pilot for the system-

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080232450.shtml#wiz5

Have a look at the examples in this excellent Guide;

Unified CallManager Voice Mail Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b7b.shtml#step3

Hope this helps!

Rob

New Member

Re: Voice mail Access problem

Rob, this is an excellent documentation. I will look at it and see how I can solve my problem.

Many thanks.

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