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voice mail auto forwarded to general greeting

i have CUC Ver. 8.6  and when i forward user to his voicemail i hear system general greeting not user voicemail ,

any one have idea about this problem please help .

4 REPLIES
VIP Super Bronze

voice mail auto forwarded to general greeting

what happens when you press the message button on the user phone, do you hear the user greeting?

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Cisco Employee

voice mail auto forwarded to general greeting

Are you sending the digits CUC is expecting??

Also check the direct or forwarding call rules, someone might have changed something there.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: voice mail auto forwarded to general greeting

Hi.

Make also sure that user has been imported in cuc db with his right extension.

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

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Hall of Fame Super Silver

voice mail auto forwarded to general greeting

In addition to all great posts above check the following:

  • VM Profile Mask to ensure sufficient digits are masked
  • Ensure "use external phone number mask" is not checked on either a Hunt Pilot pointing to UCON if using SCCP integration or Route Pattern if using SIP.
  • If using SIP ensure "outbound diversion header" is set

HTH,

Chris

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