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New Member

voice mail problem

Dear all

i have cucm 7.0 with unity

when i press message bottom on cisco ip phones nothing will happen and it give this message on ip phone display:

"no service configured"

please guide me

7 REPLIES
Bronze

Re: voice mail problem

Could you check if you created voicemail pilot and voicemail profile and associated with users?

Also, attach the screenshot or exact error message

New Member

Re: voice mail problem

yes i make them all, the problem is when i hit "messeg bottom" nothing happend

also in "enterprise parameter" in

"URL Messages:" filed .. its empty here

the error that ip phone shows is:

"no service configured"

Bronze

Re: voice mail problem

Are all the URL empty?

also, try to recreate VM ports and restart unity service

New Member

Re: voice mail problem

i tried that but same problem

my auto attendant is also working and when i forward my call to voice mail is also working too but the problem is when i press message bottom no effect!

just " no service configured"

and URL message is still empty

Bronze

Re: voice mail problem

Also, did you try to dial vm pilot number directly instead of hitting message button?

New Member

Re: voice mail problem

yes when i dial it it work fine

Bronze

Re: voice mail problem

Could you check what number you have in voicemail profile of subscribers?

Else, could you make a small test by hitting the message button and attach the ccm trace file.

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