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Voice mail send time is off on Cisco Unity Express

So we have a power outage about a day long. After this happened, I need to manually adjust the system time(the one display on the IP phones). So that one is correct. but users realized when they get a voice mail, the send from time is off by 20s hours ( get a voice mail at today 8am, but the system reports it was yesterday's 2am). Anyone knows how to adjust the time for the voice mail system?  Below is our system's version:

Cisco Unity Express Version 7.0

Cisco IOS (tm) C2800NM

C2800NM-ADVIPSERVICESK9-M

12.4(24)T1 / CME 7.1

Voice Mail (Voicemail application) 7.0.1.0

Thanks!

1 REPLY
Hall of Fame Super Red

Voice mail send time is off on Cisco Unity Express

Hi there,

Have you tried these commands?

Problem: CUE Clock Not Synchronizing with CME Router Configured as a NTP Server

NTP  on the CUE is unable to synchronize with the CallManager Express. The  CallManager Express router is configured as a NTP server. The CUE clock  is not displaying accurate time. However, CallManager Express displays  the correct time.

Issue these commands in order to overcome this problem:

On the CallManager Express router:

ntp master

On the CUE:

ntp server x.x.x.x

!--- Where x.x.x.x is the ip address of the CME router which is configured as a NTP server.

Once  the mentioned configuration changes are made on the CUE and CallManager  Express, issue the show ntp status command on the CallManager Express  router. You should see that the clock is synchronized.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml#k1

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

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