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New Member

Voice Mail TIme

It appears that after the changing of the

DST my voicemail is still one hour behind. I'm using

a CME on a 2800 series router. Any ideas on what the re

quired change should be?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Voice Mail TIme

Hi Rudy,

Yes, any CUE version 2.3(4) or greater will solve this issue

Cheers!

Rob

11 REPLIES

Re: Voice Mail TIme

In the CUE GUI, go to System > Network Time & Time Zone Settings and make sure the time zone and NTP reference are correct.

Brandon

New Member

Re: Voice Mail TIme

I've confirmed that the settings are correct. It's only when you retrieve the VM dis the date behind 1 hour..??

Re: Voice Mail TIme

Is CUE pointing to CME for NTP? Is the time correct on the CME?

Brandon

New Member

Re: Voice Mail TIme

Yes, the CUE is pointing to th IP of the CME and the time is correct in the displa

y of the CME.

Re: Voice Mail TIme

Can you post the following?

From CUE CLI:

show clock

From CME CLE:

show clock

"clock timezone" and "clock summer-time" commands

ntp commands

Brandon

New Member

Re: Voice Mail TIme

Brandon--I see that the CME show clock is the 1 hour

behind..?? Would that be from the missing upgrade Rob was referring?

Re: Voice Mail TIme

Yes it would. Good call, Rob!

Brandon

Hall of Fame Super Red

Re: Voice Mail TIme

Hi Rudy,

Just to add one note to the good tips from my friend Brandon (+5 "B")

What version of CUE are you running?

Field Notice: FN - 62682 - U.S. Daylight Saving Time (DST) Policy Changes Effective March 2007 - for All Cisco Unity Express (CUE) Releases Prior to 2.3.4

If Cisco Unity Express is not upgraded to CUE 2.3.4 with the new U.S. DST policy changes, timestamps will exhibit a one hour time clock offset lasting three weeks beginning at 2 A.M. on the second Sunday in March of 2007. They will also exhibit a one hour time clock offset lasting one week beginning at 2 A.M. on the first Sunday in November.

http://www.cisco.com/en/US/ts/fn/620/fn62682.html

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: Voice Mail TIme

Hi Rob, I'm currently running the Cisco Unity Express Version 2.3

...this is probabaly my issue..??

from the link you've provided I can download an upgrade I presume that will correct the problem?

Hall of Fame Super Red

Re: Voice Mail TIme

Hi Rudy,

Yes, any CUE version 2.3(4) or greater will solve this issue

Cheers!

Rob

New Member

Re: Voice Mail TIme

Thanks to both you and Brandon for your support!!!!

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