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Voice Monitor Error on Windows 2000

We are using Cisco Agent Desktop / Supervisor 7.1.2 on ICM/IPCC.

We are not having any problems with the Cisco Agent Desktop / Supervisor on Windows XP.

When I make a listening on the computers which are Windows 2000 Professional set up, I ( we) come accros with the problem as attached.

Approximately 50 out of 400 agents, we can not listen because of this problem. Looking forwart to hearing from you soon about solution.

Best Regards,

Emre KASA

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