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voice quality

hi

if i have a problem in voice quality in general on WAN link between HQ and a remote site, i don't know what is the reason, what is the way to monitor what is happening on WAN for voice traffic to cause this quality problem?

can RTMT help? where?

thanks

2 REPLIES
New Member

Re: voice quality

what is the exact voice quality issue that you're experiencing?

New Member

Re: voice quality

Hello, I was hoping to tag in on this post as the dates are more recent then most of the other posts I've found.

System info:

CCM:4.1(3)sr5d

Unity:4.2(1) TSP 8.2(1)

Problem: Unity resides at corporate office. New remote site auto attendant is inconsistantly bad/good (sometimes choppy audio, sometimes fine). From what I can see this site is configured the same as multiple other remote sites that I haven't had this issue with. I have tried changing codecs between regions which appears to make no difference for better or worse. The poor audio appears to only be when calls come in the PRI MGCP gateway, internal WAN calls are perfect. I'm stumped and have not been able to find anything to help find and resolve the issue. Any suggestions would be greatly appreciated.

Regards,

Jason

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