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New Member

Voice Recording in Call manager

Hi,

Are there any applications out there that I can use for recording VoIP conversations when running CCM ?

7 REPLIES
Hall of Fame Super Red

Re: Voice Recording in Call manager

Hi Paul,

These are two of the third party vendors that have highly rated recording systems for CCM. I'm sure others here can weigh in with some other options :)

Telrex

http://www.telrex.com/callrex.htm

Cistera

http://forums.cisco.com/eforum/servlet/IPCApps?page=Applications_Showcase1

Hope this helps!

Rob

New Member

Re: Voice Recording in Call manager

I did a Telrex install recently and it seemed to work quite well.

Pretty simple install and user interface.

New Member

Re: Voice Recording in Call manager

New Member

Re: Voice Recording in Call manager

Hey,

You may want to take a look at CallReplay, it is highly integrated with CCM. It supports automatic recording, online playback, multi-site replication, backup, as well as an IP phone service for live monitoring and quick replays.

http://www.call-replay.com/Features

Re: Voice Recording in Call manager

Take a look at Knoahsoft as well..

New Member

Re: Voice Recording in Call manager

Voiceprint www.vpi-corp.com

New Member

Voice Recording in Call manager

KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers.Today our solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world. KnoahSoft is privately held, profitable and headquartered in Henderson, Nevada with dedicated professionals located around the world.


Specialties : -


Call Recording, Quality Management, Coaching and eLearning, Survey and Speech Analytics, Workforce Optimization

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