My client wants Automatic Recording (24x7) on their new Cisco CUCM 7.1 network. Is there any official list of 3rd party Voice Recording solution that is supported by CUCM 7.1?? Would be great if you could provide the brand name and version.
I have spent ages on this but couldn't get anywhere... would be greatly appreciated if anyone can shed some light on this.
You can try Nice, we have it working with SIP trunking and BIB however you need to be aware of the CTI limitations- Each line you monitor is a CTI connection as officially Cisco only supports 2500 connections you need to be think about the total number of lines, multiple DN appearances etc. You can install additional TSP SW on the Nice servers as it is this which registers to the CTI manager and so the 2500 limit, we investiagting with Nice about multiple TSP SW but in a big cluster you are limited to 8 (CTI Managers) x 2500 connections, lines
Could you answer a couple of questions,what size of installation are you looking at and how many sites are involved?
Would your customer require extension side recording or trunk side recording? Do you want to use SPAN/RSPAN or Dual Media Streaming?
I have had much experience with Verint (Witness Impact 360)voice recorders as this is Cisco's recomended partner but there are better solutions out there dependant on the answers to the above questions.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...