voicemail button on phone not passing extension to Unity
I have a phone that when the voicemail button is pressed, Unity picks up and asks for the extension. It should not be prompting for the extension as cucm should be putting that through just as it does for all of the other DNs. VM profile is correct as well as partition/css. Is the phone bad?
It's probably not a bad phone. Have youy tried using the Port Monitor to see what is being passed to Unity Connection? Are you sure the extension is set correctly on the user in Unity Conection and it matches the DN in CUCM exacttly? Are you doing any calling party modifications on the VM profile or on the VM hunt pilot?
Thanks for writing. This is only happening to one phone. The vm ports and profiles work for all other DNs and all other phones. This phone has two DNs on it and one of the DNs works fine to access the vm box from another phone. (I tried to add the other DN to another phone, but it wouldn't show up as I mentioned before). Its running on SCCP and the DNs exactly match in CUC and CUCM. No routing rules in CUC.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...