Voicemail Message playback reset?

[victoriabardy]

Since we moved ot Unity Connection 7.1.3 we found that end users who slow down the playback of their messages, then cannot get the playback to return to normal speed.  These end users call our helpdesk and we go in and reset the playback.  My question is, is there a way the end users can restore the playback speed to normal  on there own using only the phone keypad? 

Please let me know if you do.

Thank you.

Rgds,

Vicky

[Rob Huffman · Accepted solution]

Hey Vicky,

Hope all is well my friend

If you do not want speed and volume changes to be saved as new default settings for the user, you can disable this functionality by unchecking the Save Speed and Volume Changes Made by User setting on the System Settings > Advanced > Conversation Configuration page in Cisco Unity Connection Administration.

Cheers!

Rob

[victoriabardy]

SWEET!  Just made the change to the system setting.

Thank you Rob!

Have a very happy Thanksgiving! 

[Rob Huffman]

Hi Vicky,

You are always welcome

Have a great Thanksgiving my friend! Sadly, no holiday in Canada

but it is the "Grey Cup' on Sunday...our Football Championship game.pArTae

Cheers!

Rob