Solved: Voiceview Express: Playback Failed. Authentication Error

marcleaser · ‎12-10-2013

Hello,

I have a UC520 with CUE 8.6.3. I recently factory reset the uc520 and started over again. After everything is setup, users cannot playback messages on general delivery mailboxes, hunt group boxes, or shared line boxes. Anything I can find is making sure the authentication URL is http://10.1.10.2/CCMCIP/authenticate.asp which it is. Web access is allowed. I'm all out of ideas. Here is my telephony-service:

telephony-service

video

fxo hook-flash

max-ephones 56

max-dn 224

ip source-address 10.1.1.9 port 2000

max-redirect 20

auto assign 1 to 1 type bri

calling-number initiator

service phone videoCapability 1

service phone ehookenable 1

service phone webAccess 0

service dnis overlay

service dnis dir-lookup

service dss

timeouts interdigit 5

system message

url services http://10.1.10.1/voiceview/common/login.do

url authentication http://10.1.10.2/CCMCIP/authenticate.asp cisco cisco

load 7916-12 B016-1-0-4

load 7916-24 B016-1-0-4

load 7925 CP7925G-1.4.1SR1

load 7937 apps37sccp.1-4-4-0

load 7945 SCCP45.9-1-1SR1S

load 7965 SCCP45.9-1-1SR1S

load 7975 SCCP75.9-1-1SR1S

load 521G-524G cp524g-8-1-17

time-zone 8

keepalive 30 auxiliary 4

voicemail 8599

max-conferences 8 gain -6

call-forward pattern .T

call-forward system redirecting-expanded

hunt-group logout HLog

moh flash:/media/music-on-hold.au

multicast moh 239.10.16.16 port 2000

web admin system name cisco secret 5 $1$WAZc$tjk4WNhgeiE5w/ODH9eiI.

dn-webedit

time-webedit

transfer-system full-consult dss

transfer-pattern 9.T

transfer-pattern .T

secondary-dialtone 9

night-service day Sun 08:00 07:59

night-service day Mon 20:00 07:59

night-service day Tue 20:00 07:59

night-service day Wed 20:00 07:59

night-service day Thu 20:00 07:59

night-service day Fri 20:00 07:59

night-service day Sat 08:00 07:59

night-service date Dec 25 00:00 23:59

night-service date Dec 24 00:00 23:59

fac standard

create cnf-files version-stamp 7960 Dec 10 2013 12:50:25

Nadeem Ahmed · ‎12-10-2013

Hello Marc,

Were any changes in telephony-service you made to make it work. I mean for URL for service and authentication.

Can you please try changing the

telephony-service is referencing:

url authentication http://10.1.10.2/CCMCIP/authenticate.asp cisco cisco

Voiceview needs to use:

url authentication http://10.1.10.1/voiceview/authentication/authenticate.do

do no create and create cnf and reboot the phones .

Br,

Nadeem

Br, Nadeem Please rate all useful post.

View solution in original post

Nadeem Ahmed · ‎12-10-2013

Hello Marc,

Were any changes in telephony-service you made to make it work. I mean for URL for service and authentication.

Can you please try changing the

telephony-service is referencing:

url authentication http://10.1.10.2/CCMCIP/authenticate.asp cisco cisco

Voiceview needs to use:

url authentication http://10.1.10.1/voiceview/authentication/authenticate.do

do no create and create cnf and reboot the phones .

Br,

Nadeem

Br, Nadeem Please rate all useful post.

marcleaser · ‎12-10-2013

Thank you! That was it. CCA put that in instead for whatever reason.

Thanks again!