"Compliance Recording enables simplified telephony recording either by using preconfigured workflows with up to 100 percent recording, or on-demand recording through the recording API. Recordings can also be searched for and replayed to verify compliance or resolve disputes."
TelRex or the Cisco Compliance Recording are probably your two best bets. NICE and Witness also provide robust offerings but are typically
more costly and targeted toward call center environments.
Whatever product you choose the key question to ask is whether they support forked audio, also known as built-in-bridge recording. Without this feature, you are required to set up SPAN ports on your switches which gets messy and difficult to scale. Forked audio allows the recording application to ask UCM for a copy of a call. UCM in turn instructs the DSP in the phone to fork a copy of the RTP streams directly to the recording server. It works like a charm.
We are currently running CUCM 7.0(2), Cisco Unity 7, and
are utilizing IP phones 7906,7921,7925,7942, 7962. Our PRIs are going through a 2821 and we have two 10M coming in. I just found out that we have a recording software which is CyberTech International possible version 3. How do i find out if my system has the ability to do BIB?
Hi Nick, I was wondering how far you got in evaluation Cisco Recording Solutions?
Without spamming this great forum I'd like to point you to ZOOM CallREC Cisco Call Recording as part of the ZOOM QM Suite. The website and product brochure should answer most questions but maybe a tip is to evaluate the software yourself using an easy to install VMware appliance with a 30 day trial license, Let the product speak for itself I'd say
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...