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VPN user\IP Communicator Echo

We have a few users who work from home on a software vpn client and utilize IP Communicator v2.0. When they attempt to call someone on our internal network they hear a slight echo, but the person on the Lan hears a considerable amount of echo. This call is not going through a gateway. Any ideas?

4.1.3es94

3 REPLIES

Re: VPN user\IP Communicator Echo

First off, Is ip communicator user is using any headset?, did you try using the "Audio tuning wizard".

If it is choppy or some other issues, you can try selecting "Optimize for low bandwidth" under Audio tab under preferences

HTH

New Member

Re: VPN user\IP Communicator Echo

We are using a pretty nice platronics headset, we are not hearing any choppy voice, just echo. Do you want the model of the headset?

Re: VPN user\IP Communicator Echo

Take a look at the following troubleshooting guide. It has detail steps for what if you caller hears echo and called party hears echo

HTH

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/2_1/english/user/guide/cug21book.pdf

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