Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Wallpaper on IPPhone 9971

Hi all,

I've followed the instructions from the administrator guides for the 9971 phone and CUCM 8.6 but I still cannot select my freshly created wallpaper on the 9971 phone.

The message "Unable to obtain additional wallpapers from server" appears.

Could not find anything in the documentation why this is happening, only that perhaps some rights are not set correct but it's not stated how to check them.

Do you happen to know what could be missing here?

18 REPLIES

Wallpaper on IPPhone 9971

What exactly is happening when you select Preferences->Wallpaper ? Is it then that your getting this error ?

GTG

Please rate all helpful posts.
New Member

Wallpaper on IPPhone 9971

Hi, this is indeed happing when I select Preferences->Wallpaper.

Wallpaper on IPPhone 9971

In which case, I'm guessing your List.xml file is invalid in some way. Start by double checking it for errors. Did you add to the existing file, or write your own from scratch ? If you ammended, try taking out your changes and see if that then works.

NOTE: You may have to restart the TFTP process every time you change the List.xml file.

If you still don't get anywhere, post your file here, and we'll take a look.

GTG

Please rate all helpful posts.
New Member

Wallpaper on IPPhone 9971

I deleted and reuploaded the files and also restarted the TFTP service but this didn't work.

The filenames are VC_640x480x24_Thumb.png and VC_640x480x24.png

The directory is Desktops/640x480x24/

The List.xml file is as follows:


Any clue?


Wallpaper on IPPhone 9971

Hmm.

You can either try a Wireshark on the phone or looking at the logs on the phone.

You can also try using a TFTP client from your machine to try and download the List.xml and .png files manually.

You are 100% sure you're looking at the right TFTP server , aren't you ?

GTG

Please rate all helpful posts.
Hall of Fame Super Red

Re: Wallpaper on IPPhone 9971

Hi Rachid,

Can you try it this way;

Where we have changed;

TN-VC_640x480x24_Thumb.png" URL="TFTP:Desktops/640x480x24/VC_640x480x24.png"/>

</CiscoIPPhoneImageList>

Cheers!

Rob

Wallpaper on IPPhone 9971

NOOO!!! You'll need that slash in the closing tag, Rob !

GTG

Please rate all helpful posts.
Hall of Fame Super Red

Wallpaper on IPPhone 9971

Hey Gordon,

Yes...my bad!! +5 my friend

But I will stick with the (TN-) portion

Cheers!

Rob

New Member

Wallpaper on IPPhone 9971

I've tried your suggestions but it's not working.

I tried an 7975 and this does work.

The only difference between the 9971 and the 7975 is the path and the filenames so it seems that there is something with the phone config or something.

I've factory reset it and reset/reboot and all but this didn't help.

Were should I look for the logs?

Wallpaper on IPPhone 9971

I tried an 7975 and this does work.

The only difference between the 9971 and the 7975 is the path and the filenames so it seems that there is something with the phone config or something.

Er, if the path is different, then the image parameters will be different too....

GTG

Please rate all helpful posts.

Wallpaper on IPPhone 9971

Were should I look for the logs?

Point your web browser at the phone's IP address (Assuming you've enabled the web server for the phone)

GTG

Please rate all helpful posts.
New Member

Wallpaper on IPPhone 9971

I had to install a instance of CUCM for different purposes and here the wallpaper works!

Is it possible to export the complete CUCM configuration to a textfile so I can compare configs?

Super Bronze

Wallpaper on IPPhone 9971

Hi

The config is the XML file, and the image files - no more no less.

The other variant may be the firmware version on the handset as downloaded from this new cluster; have you compared that?

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Hall of Fame Super Silver

Wallpaper on IPPhone 9971

As already suggested look at the phone logs by browsing to phone's IP address --> Device Logs --> Console Logs, they provide a lot of details for this type of issues, and I've used it on several occasions to troubleshoot background images. Interestingly my last install with 9971 was giving me hard time and it only started to work after I renamed the file, the log kept complaining about file size being too large, go figure.

HTH,

Chris

Super Bronze

Wallpaper on IPPhone 9971

That's a point actually - when I was writing my little background application I found that some images in PNG format at the resolution for a 9971 got rejected. Typically if it's over 700K you get problems. I had to write some routines to do lossy compression then convert back to PNG to get some complex images to fit.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Wallpaper on IPPhone 9971

Hi all,

I'm having a similar issue on the 9971 wallpaper but with CME on a 2901.

Got the List.xml and images in flash in correct directory, and tftp-server configured to provide files. Everytime I go to select a wallpaper on the phone it resets itself and never gets to see the new thumbnail i uploaded.

I know the 99/8900s aren't great with CME, but I should be able to select a new image.

Any ideas?

Oli

New Member

Re: Wallpaper on IPPhone 9971

hello

make sure that you have a recenet verion of CME

9.2.2 and earlier does NOT support images

im using 9.3.2.11

tac wants me to try9.3.1 to see if it is more stable with images

New Member

Re: Wallpaper on IPPhone 9971

Hello
i have the same issue and have opened a TAC ticket. does anyone have a soln yet?

all my 7945/65 phones work file, they can load images and ringtones.
The issue is with the new 8945 sets. The 7945/65 sets have a lower screen resolution,
thus they have a different image directory

IMHO, there are a few BUGS in the FW and SW code that need be be fixed

IOS: Version 15.3(1)T
Licenses ipbase, security and UC
CME: 9-3-2-11  . Images are not supported  in 9-2-2 or earlier
Phones in question :8945
Debug commands issued: debug tftp events, debug tftp packets

NOTE: file names are case sensitive. BEWARE

Symptoms:

1.

when I try to browse the wallpaper from the phone, the phone shows a popup message
of "Unable to obtain additional wallpapers from server" . The following details show what i have

this is a sample List.xml file




Directory of flash0:/Desktops/640x480x24/

    4  -rw-      325126  Feb 27 2013 13:50:16 +00:00  1-AAA-lg.png
    5  -rw-       25603  Feb 27 2013 13:50:16 +00:00  1-AAA-sm.png
    6  -rw-      324318  Feb 27 2013 13:50:18 +00:00  1-DDD-lg.png
7  -rw-       24663  Feb 27 2013 13:50:18 +00:00  1-DDD-sm.png
   10  -rw-      344276  Feb 27 2013 13:50:22 +00:00  1-BBB-lg.png
   11  -rw-       23638  Feb 27 2013 13:50:22 +00:00  1-BBB-sm.png
   12  -rw-       338    Feb 27 2013 13:50:22 +00:00  List.xml

in the config 
tftp-server flash:/Desktops/640x480x24/1-AAA-lg.png alias 1-AAA-lg.png
tftp-server flash:/Desktops/640x480x24/1-AAA-sm.png alias 1-AAA-sm.png
tftp-server flash:/Desktops/640x480x24/1-DDD-lg.png alias 1-DDD-lg.png
tftp-server flash:/Desktops/640x480x24/1-DDD-sm.png alias 1-DDD-sm.png
tftp-server flash:/Desktops/640x480x24/1-BBB-lg.png alias 1-BBB-lg.png
tftp-server flash:/Desktops/640x480x24/1-BBB-sm.png alias 1-BBB-sm.png
tftp-server flash:/Desktops/640x480x24/List.xml     alias List.xml

rtr debug shows that the List.xml file can't be found if when it does exist(; (BUG?)

Mar  7 19:18:21.578 zulu: TFTP: Looking for Desktops/640x480x24/List.xml
Mar  7 19:18:21.578 zulu: TFTP: Sending error 1 No such file

=========================================================


2.

when an alias is created to point to the flash root,
tftp-server flash:List.xml alias list.xml

Directory of flash:
   1  -rw-       338    Feb 27 2013 13:50:22 +00:00  List.xml
  
the same message appears.

Mar  7 19:27:33.172 zulu: TFTP: Looking for Desktops/640x480x24/List.xml
Mar  7 19:27:33.172 zulu: TFTP: Sending error 1 No such file

it seems that the path is hard coded in IOS and ignores the alias ); (BUG?)

=========================================================

3.

I have a similar  issue with ringtones - only on 8945, the 7945/65 are still fine

when I try to browse the ringtones  from the phone, rtr debug shows that the RingList.xml
file CAN be found and appears to load them. however, no ring tones are shown

Mar  7 19:10:20.185 zulu: TFTP: Looking for Ringlist.xml
Mar  7 19:10:20.189 zulu: TFTP: Opened flash0:ringtones/RingList.xml, fd 5, size 3305 for process 465
Mar  7 19:10:20.189 zulu: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x34297180
Mar  7 19:10:20.189 zulu: TFTP: Received ACK for block 1, socket_id 0x34297180
...
Mar  7 19:10:20.205 zulu: TFTP: Sending block 7 (retry 0), len 233, socket_id 0x34297180
Mar  7 19:10:20.213 zulu: TFTP: Received ACK for block 7, socket_id 0x34297180
Mar  7 19:10:20.213 zulu: TFTP: Finished flash0:ringtones/RingList.xml, time 00:00:00 for process 465

when done , no new rngtone srae seen even though the the RingList.xml file was found and read
this is a sample file




  Analog 1
  Analog1.raw


  AreYouThere
  AreYouThere.raw


  Bass
  Bass.raw


  Chime
  Chime.raw


  Jamaica
  Jamaica.raw


  Pop
  Pop.raw

Directory of flash0:/ringtones/

  189  -rw-        8160  Feb 27 2013 13:23:36 +00:00  Analog1.raw
  191  -rw-        5280  Feb 27 2013 13:23:36 +00:00  AreYouThere.raw
  192  -rw-       16040  Feb 27 2013 13:23:38 +00:00  Chime.raw
  193  -rw-        8160  Feb 27 2013 13:23:38 +00:00  Bass.raw
  209  -rw-        9360  Feb 27 2013 13:23:44 +00:00  Pop.raw
  222  -rw-      496521  Feb 27 2013 13:26:24 +00:00  music-on-hold.au

tftp-server flash:ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:ringtones/Chime.raw alias Chime.raw
tftp-server flash:ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:ringtones/Bass.raw alias Bass.raw
tftp-server flash:ringtones/Pop.raw alias Pop.raw
tftp-server flash:ringtones/RingList.xml alias RingList.xml

Why can't the phone load the rings tone like the older 7945/65 sets can? (BUG?)

thus there is an issue  getting images or ringtones onto the phone in this release for 8945 sets

4333
Views
5
Helpful
18
Replies