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watch lines

Our receptionist has two lines 333 and 300 on SP525G which shares with its wireless phone 7921G. Manager wants to watch only second line (300). But when I configured the status lamp is always lights. When I configure to watch first line it is OK. Here is configure:

 

 

ephone-dn  570  dual-line

number 300 secondary 300 no-reg primary

label 300

description 300

name xxx

huntstop channel

 

ephone-dn  597  dual-line

number 333 secondary 333 no-reg primary

label 333

description 333

name xx xxx

call-forward busy 334

call-forward noan 334 timeout 30

huntstop channel

 
ephone  1
device-security-mode none
mac-address 0026.998D.2D3E
ephone-template 16
max-calls-per-button 2
username "xxxxx" password xxxx
  type 525G addon 1 500S
button  1:597 2:570 3w596 4w595
button  5w549
 
ephone  29
device-security-mode none
mac-address 5475.D014.470C
ephone-template 16
max-calls-per-button 4
username "xxx1" password 123456
type 7921
button  1:597 2:570
 
ephone  6
device-security-mode none
mac-address 0026.998D.2D24
ephone-template 16
max-calls-per-button 2
username "xxxx" password xxxx
type 525G addon 1 500S
button  1:595 6w596 7w549 8w586
button  9w589 10w581 11w588 12w579
button  13w558 14w548 15w592 16w572
button  17w568 18w562 19w556 20w566
button  22w570 23w590 24w587 25w582
button  26w580 27w578 28w594 29w591
button  30w552 31w571 32w574 33w563
button  34w557 35w550 36w565 37w555

 

1 REPLY

Re: watch lines

You know what?   Your right :-(

I just set it up on my office demo.  I have a shared line (250) on a few phones and a 7921.

When I set the watch for the shared line on the SPA525G, its always red.

In fact, if I set a watch to a shared line on a 79xx phone, its always red, so not a phone problem.

When I set a monitor, it works better (as you probably want).  How about that instead?

I found this:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1083629

For best results when monitoring the status of an  individual phone based on a watched directory number, the directory  number configured for watch mode should not be a shared line. To monitor  a shared line so that a receptionist can visually monitor the in-use  status of several users' phone extensions, see the "Monitor  Mode for Shared Lines" section.

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