Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Way to remove Pending Voicemails from CUCM

Dear All,

Is there any way to remove the End User's Voicemails of His/Her Directory number from the Call Manager

In Detail: If the user is having a Voicemail and he/she is unabel to remove that voicemail, Instead of remove the voicemail box/profile, Only i want to clear that message/messages from his profile.

Kindly helpe me, How to do, Thanks!!!

Bala

1 REPLY
New Member

Way to remove Pending Voicemails from CUCM

Dear Bala,

1) I assume that you are talking about the MWI (Message Waiting Indicator) light (or message icon) on the end user's phone device. And i believe for some reason this light is continously blinking. If this is the issue, then following is the resolution,

Resolution: Dial the 'MWI OFF' number from the user's phone. Following is the path to locate it,

CUCM --> Feature > Voice Mail > Message Waiting

2) If you are referring to actually deleting the voicemail messages from the user's voicemail box, then there should be a Unity server or Unity Express. You will have to login into this device.

For Unity Server:

UNity Server --> Subscribers --> search by extn

Access the voicemail box --> Empty or Delete the voicemail messages

For Unity Express

Unity Express --> Users --> search by extn

Access the voicemail box --> Empty or Delete the voicemail messages

Hope this helps.

Regards,

achilleus

509
Views
0
Helpful
1
Replies
CreatePlease to create content