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New Member

Web dialer error

Getting error The requested resource (/webdialer/Webdialer) is not available

when clicking on number from user directory, UCm 7.12, webdialer service and cti manager services enabled.

Followed F&S guide. Am I missing something? thx

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: Web dialer error

What IP address you used to log into CCMUser page? Was that the publisher or subscriber?

Michael

7 REPLIES
Green

Re: Web dialer error

r u using Click to call?

or what r u using to dial?

Make sure User is associated correctly

which type of message u r sending to webdialer? SOAP ?

New Member

Re: Web dialer error

I am using click to call

the error gets produced when I click on the number from corp directory.

if i right click / call, it works fine.

Not sure how to determine what type of message I am sending to webdialer.

thanks for your help

Red

Re: Web dialer error

Could you be more specific on "the error gets produced when I click on the number from corp directory"?

Which page you went to to get the corp directory?

Michael

New Member

Re: Web dialer error

Hello, this is the error message

HTTP Status 404 - /webdialer/Webdialer

--------------------------------------------------------------------------------

type Status report

message /webdialer/Webdialer

description The requested resource (/webdialer/Webdialer) is not available.

--------------------------------------------------------------------------------

Apache Tomcat/6.0.18

i log into ccmuser page, and click on user options/directory

Red

Re: Web dialer error

What IP address you used to log into CCMUser page? Was that the publisher or subscriber?

Michael

New Member

Re: Web dialer error

Servers are as follows:

Server 1 DB only, no CM service running

Server 2, CM Running (phones register here)

Server 3, CM Running, phone registration backup

Servers 2 &3 are defined as webdial servers in system parms page. Your last post hit me over the head, I was logging into ccmuser via Server1. When I logged into ccmuser via Server2, the webdialer app popped up.

Thanks for your quick response.

New Member

Web dialer error

Hi,

Please let me know the solution to fix this issue. Thanks in advance !!!!

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