I did run into the same thing as you did with CDR. The Webknight Firewall actually has a configuration page that you have to modify to allow you to be able to view certain types of pages. I can't remember for the life of me what the page was and unfortunately I did not bookmark it. What exactly is the error you are getting so that I may try and find that page again?
We were running a report on call terminations in CDR. The report was for call terminations. The report ran, but when we clicked on view CDR's, it returns with an error page from the WebKnight stating that we need to contact the page administrator to gain access.
Then use the file config.exe to configure your webknight firewall. You may be able to see what is being blocked if you are more of a firewall expert than I. You can actually look at the log files and decipher them to see what is going on. I am still looking for that link that was telling me exactly what options to change. I hope this helps because there is very little documentation from cisco on it.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...