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Community Member

Welcome and menu selection prompt for IPT solution

Hello Gurus

I want to know is there any way to play welcome prompt and Menu selection option without AA and CVP /IP IVR.

I have three components

1.       CUCM

2.       Voice gateway

3.       IP Phone.

Whenever someone will call, call will listen some prompt like this “welcome to ABC company.. If you know the desire extension then press your extensions number or operator help press 0”

But I don’t want to buy AA package.

Please help me if it possible to configure on Voice gateway…

Sultan Al Arif

4 REPLIES
Hall of Fame Super Gold

Re: Welcome and menu selection prompt for IPT solution

You can use B-ACD/AA on the VG. That requires H.323 or SIP as a protocol to CM.

Community Member

Re: Welcome and menu selection prompt for IPT solution

TCL script is your solution.You can load your script and welcome greeting voice prompt using tftp on the voice gateway.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2192/tsd_products_support_series_home.html

All The Best!!

Community Member

Re: Welcome and menu selection prompt for IPT solution

Hi

I am not able to open your link. It says forbidden for my account. Could you please give me another link. Or provide me some other document for this.

Best Regards

Sultan Al Arif

VIP Super Bronze

Re: Welcome and menu selection prompt for IPT solution

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