QM and WFM are seperate products, so you can use one without the other.
QM will record all agent calls - it basically monitors the phone and starts recording whenever a call is made or received.
You install a QM client on the workstations, and then the users from UCCX are synced in. You have to configure the users's workstation logon name (i.e domain/user) for each user if you aren't integrated to AD, otherwise that should be populated automatically.
I didn't actually try adding a non-agent user to the system unfortunately.
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