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What causes dropped calls and ghost calls (no audio) on H323 gw in CM?

I have an H323 voice gateway and not all calls but some calls get dropped and no audio when it reaches its destination.  It does have MTP checked and required and is using a G729 codec for fast start.

Other than requiring MTP and transcoders from G729 to G711 is there anything else I should be looking for?

Thanks Edilsa

1 REPLY

Re: What causes dropped calls and ghost calls (no audio) on H323

Do you have a voice gateway that has two physical connections to your IP network?

Have you bound a specific interface to H.323?  For example:

interface Loopback0
ip address 10.3.254.2 255.255.255.255
h323-gateway voip bind srcaddr 10.3.254.2
interface GigabitEthernet0/0
ip address 10.3.100.1 255.255.255.0
interface GigabitEthernet0/1

ip address 10.3.200.1 255.255.255.0

If you don't properly bind h323 to an interface, you can experience symptoms like you describe.

If that is not the problem: Can you pin this down to one particular called or calling party? Can you pin this down to an area in your IP network (i.e. calls to Floor A have issues while Floor B, C, etc. are ok)?  Can you identify any pattern to good versus bad calls? Start with these questions and see if it helps narrow the problem down.

HTH.


Regards,
Bill

Please remember to rate useful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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