What files are needed to run 7912 & 7960 phone on CME

[John Cheetley]

We have existing sbin files for 7912 but am not sure if they're the correct files. And missing the ones for the 7960. Had them in storage but are looking to use them now

Can someone please advise

Thanks in advance

[paolo bevilacqua]

No files are needed except to update firmware.

[John Cheetley]

Thanks Paulo for your reply. And the firmware update. I assume that would be via this link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm    ?

[Gregory Brunn · Accepted solution]

John

Check out http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

This will tell you the phone loads you need for CME based on the CME version and IOS code.  If you click on the CME version your running you will see the files needed.

Let me know if this helps!

[John Cheetley]

Thanks for your reply Gregory. Will check this out.

[John Cheetley]

Hi Gregory,

Downloaded necessary file for 7912 at this stage.Installed as per instructs in html link inside zip file.

Installing this file in the base directory of TFTPD32 folder, I get an error of

Severe. DBConnection0 registry entry not found. Setup will not continue.

This is the TFTP server I am installing the program on connected to router.

Any suggestions please are welcome.

And if Paulo has any suggestions (as he previously has, they're welcome too). Thanks again.

[paolo bevilacqua]

if you have a working CME system, you do not need tftpd32 to update phone firmware.

And as mentioned above, if the phones are working, it is not strictly necessarily need to update them

[Gregory Brunn]

Paolo is correct however it is a good practice to put the recommended phone firmwar loads onto the flash of the router.

What I use is solar winds tftp server.  Extract the zip into the root for this tftp server .  You can then use the archive command to extract tar files onto the flash. 

You can search for the documentation on this it should be pretty easy to find. 

[John Cheetley]

Hi Paulo,

I do have active CME. The listing under network config the is as follows:

1. DHCP

2. Bootp server No

3. MAC address. Same as phone

4. Hostname (same as mac but with letters sep00 preceding)

5.Domain name

6. IP address

7. Subnet mask

8. TFTP server 1

9. Default router

10. DNS server etc

Is the SEP preceding the MAC address normal..been doing lots of reading re this and as am wanting SCCP based for voice gateway

[paolo bevilacqua]

Just set DHCP active and do not worry about the rest.

[John Cheetley]

It is set to active thanks Paulo.

However the phone screen continues to go into a loop and the phone main screen doesnt stabilize with a picture graph?

[John Cheetley]

Time for bed. My brain hurts.

[paolo bevilacqua]

Make sure phone is correct;y configured in CME.

Take "debug tftp events" with "term mon".

[John Cheetley]

Running debug tftp events gives nothing

Run sh telephony-service tftp-bindings..shows this

cme_router#sh telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

cme_router#

Contents of system/its shows this

   15  -rw-         885  Aug 12 2013 21:53:03 +00:00  XMLDefault-1.cnf.xml
   16  -rw-         958  Aug 12 2013 21:53:03 +00:00  XMLDefault-2.cnf.xml
   14  -rw-        1134  Aug 12 2013 21:53:03 +00:00  XMLDefault.cnf.xml
    6  -rw-         358  Aug 12 2013 21:53:03 +00:00  XMLDefault7902.cnf.xml
    4  -rw-         760  Aug 12 2013 21:53:03 +00:00  XMLDefault7905.cnf.xml
    3  -rw-         444  Aug 12 2013 21:53:03 +00:00  XMLDefault7910.cnf.xml
    5  -rw-         788  Aug 12 2013 21:53:03 +00:00  XMLDefault7912.cnf.xml
   12  -rw-         593  Aug 12 2013 21:53:03 +00:00  XMLDefault7920.cnf.xml
   17  -rw-         408  Aug 12 2013 21:53:03 +00:00  XMLDefault7935.cnf.xml
    7  -rw-         408  Aug 12 2013 21:53:03 +00:00  XMLDefault7936.cnf.xml
   13  -rw-         781  Aug 12 2013 21:53:03 +00:00  XMLDefault7960.cnf.xml
   11  -rw-         899  Aug 12 2013 21:53:03 +00:00  XMLDefault7961.cnf.xml
    8  -rw-         899  Aug 12 2013 21:53:03 +00:00  XMLDefault7970.cnf.xml
    9  -rw-         899  Aug 12 2013 21:53:03 +00:00  XMLDefault7971.cnf.xml
   10  -rw-         863  Aug 12 2013 21:53:03 +00:00  XMLDefaultCIPC.cnf.xml

With 7912 and 7960 being the ones I am after but not show properly in tftp bindings output?

Done this..

cme_router#sh ephone summary

Max 2, Registered 0, Unregistered 0, Deceased 0, Sockets 0
ephone_send_packet process switched 0

Max Conferences 4 with 0 active (4 allowed)
Skinny Music On Hold Status
Active MOH clients 0 (max 76), Media Clients 0
No MOH file loaded

Do I perceive that the phones aren't set up?

[paolo bevilacqua]

Yes, probably you have multiple configuration errors.

Note, CME is not meant for end user, if you want sure and fast results give the job to a reputable consultant or certified Cisco Engineer.