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What is a CTI route point

Hi,

Please can someone explain me the what is a CTI route point and its usage.

Thanks           

18 REPLIES
Purple

What is a CTI route point

Hi,

CTI RP is basically a virtual device used for routing of calls.Used in IVR.

regds,

aman

What is a CTI route point

Hi

1- functions while making, receiving, and managing telephone calls. CTI applications allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides. CTI applications can also enable you to use information that an interactive voice response (IVR) system captures, so the call can be routed to the appropriate customer service representative or so the information is provided to the individual who is receiving the call.

Thank you

please rate all useful information

What is a CTI route point

Hi

Example for CTI RP

1-IPCC , when you create application on IPCC.

2-CUE, when integrates Cisco call manager with Cisco unity express.

3-CTI  route point virtual device can receive  multiple, simultaneous calls  for application-controlled redirection. You  can configure one or more  lines on a CTI route point that users can  call to access the  application. Applications can answer calls at a route  point and can  also redirect calls to a CTI port or IP phone. When a CTI  application  requests to redirect a call by using the Redirect API,  Cisco Unified  Communications Manager uses the configuration for the  line/device  calling search space for the redirected party.

Thank you

please rate all useful information

What is a CTI route point

Hi,

So this means that its like a integration point for applications which work on comupter telephony..?

Moreover when we say application what does it refer to.

Thanks

Purple

What is a CTI route point

Hi Mahmood,

Applications refer to what Mr. Ismail is refering to in his explaination.

regds,

aman

What is a CTI route point

Hi Amanso,

I didnt understand it completely does it mean that any application configured on IPCXX..?

And what kind of applications can be  configured on IPCXX as i dont have much knowldege about IPCXX.

Thanks

Purple

What is a CTI route point

Hi Mahmood,

Basically the applications that require CTI RP are IP-IVR , Auto Attendant. CTI Route point is a Trigger configured in IVR.

they are similar to voice mail Pilot configured in Unity .

regds,

aman

What is a CTI route point

Hi,

So if i understand them correctly as you said as a hunt pilot then this can have some lines under it..?.

So once someone dials that hunt pilot the call is forwarded to the IPCXX and  the IPCXX takes care of rest of the things.

Thanks

Community Member

What is a CTI route point

You are right Mahmood,

Its just a virtual Device which has the lines configured and it does a Call Forward to the destination. The one of the feature is it does not consists the license usage. Also you shall configure Max no. of call to 5000 so on. Which mean. a single CTI RP can handel 5000 simultaneous calls..

Mohsin.

Rate if it helps..

Purple

What is a CTI route point

Hi Mahmood,

yes.

Lines are actual CTI Ports.

regds,

aman

What is a CTI route point

Hi,

Thanks for your e-mail.

So where do we add the CTI ports for this hunt pilot...?

Thanks

Community Member

What is a CTI route point

Mahmood,

For the CTI RP..

Once you configure the Device, you will have the Lines configuration on the bottom side of the Device configuration. Though it says as Line configuration, it is treated as the CTI Port configuration..

If you are asking for the Voice Mail prespective..

You need to configure the Line ports --> hunt List --> Hunt Pilot..

At the same time, you need to configure the Voice Mail Pilot as with the same Hunt Pilot Number.

Mohsin

Please rate if it helps..

Purple

What is a CTI route point

Hi Mahmood,

For Voice Mail, u can go Voice Mail port wizard in Call Manager

for IP-IVR, u need to create CTI ports in UCCX server.

regs,

aman

What is a CTI route point

Hi,

Please let me know if CTI ports are to be created in CUCM or they get created once you create them in IPCCX.

Thanks

What is a CTI route point

Hi Mahmood,

CTI ports need to be created on UCCX, they will be pushed to CUCM when the sync happens.

Manish

Purple

What is a CTI route point

Hi Mahmood,

I think this functionality of CTI ports pushed to Call Manager was introduced in IP-IVR7

In addition, do not use Unified CM Administration to add or change CTI ports or

route points that are used by Cisco Unified CCX or application users that are

created by Cisco Unified CCX.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/UCCX702rn.pdf

regds,

aman

Community Member

If you are setting Call

If you are setting Call Handlers on CUC server, Shall I need to configure Line Groups > Hunt List > Hunt Pilot in order to forward from UCM to CUC?

Cisco Employee

Yes if you're doing the SCCP

Yes if you're doing the SCCP integration.

HTH

java

if this helps, please rate

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