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New Member

What's forum for my problem ?

I'm developing my windows application with .net tecnology

My application must call a telephone number and sound a wave and wait that user press button like 1,2,3,4,5,6,7,8,9, that's outbound IVR

My application must read response user.

What's forum for this problem ?

What hardware cisco i must shop ?

Thank you very much

  • IP Telephony
2 REPLIES
Cisco Employee

Re: What's forum for my problem ?

Not sure what you're looking for.  Description isn't clear as to what side needs to do what.

The following Cisco UC products can act as an IVR, terminate a call, receive and interpret digits, make a decision, and transfer the call:

Unity

Unity Connection

Unity Express

IPCC Express

All of those run on a server, except Unity Express which runs on a module that goes in an ISR router.

You could also do it with a TCL script on an ISR router directly, if you have proficiency to do that.

Re: What's forum for my problem ?

Hi,

It sounds as if you are trying to place an outbound call, wait for an answer, play a list of options to the called party and record which option they chose - is this correct?

Cisco products such as Unity, Unity Connection, Unity Express do not have any outbound capability of this type.

Unified Contact Center Express has an outbound calling add-on available but it's purpose is to connect agents to the called party rather than play them a survey so I do not think it will fit your needs.

CallManager offers a number of APIs for devloping bespoke applications. It is possible that you could use TAPI or JTAPI to achieve what you require. A good place to start would be the voice part of the Cisco Developer Network.

http://developer.cisco.com/web/cdc/tech/ucvoice

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