when I dial extensions its not sending a digit

Omer ali · ‎07-16-2014

Hi all,

when I dial USA numbers and its asking me for Press 1 for sales, press 2 for management, press 3 for...., or if you know the extension number please dial it now, these things not working when I dial 1,2 or 3 it doesn't make any changes, even if I dial the extensions nothing will change.

by the way I'm in Middle east its working for everywhere except USA numbers. I Have E1 PRI line, my provider telling me its DTMF problem but DTMF is not working on POTS dial peer working only on VOIP dialpeers.

Please help.

tonyperla · ‎07-17-2014

Hi Alan,

It certainly sounds like a DTMF issue, can you supply the config from your gateway? Also, what version of UCM are you using?

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony

Omer ali · ‎07-17-2014

tonyperla thanks for your reply,

here is my Config, some of the commands omitted

!
version 15.0
service timestamps debug datetime msec
service timestamps log datetime msec localtime
no service password-encryption
!
!
boot-start-marker
boot-end-marker
!
card type e1 0 0
!
aaa new-model
!
!
!
!
!
!
!
!
aaa session-id common
network-clock-participate wic 0
!
no ipv6 cef
ip source-route
ip cef
!
!
!
ip dhcp pool voice
network 172.16.100.0 255.255.255.0
option 150 ip 172.16.100.1
default-router 172.16.100.1
!
!

multilink bundle-name authenticated
!
vpdn enable
!
!
!
!
!
isdn switch-type primary-net5
!
!

!
!
voice-card 0
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
no supplementary-service h450.7
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
!
!
voice register global
mode cme
max-dn 150
max-pool 150
!
voice hunt-group 1 parallel
list 8760,8761,8762,8763,8764,8765,8766,8767,8768,8769
timeout 60
pilot 8888
!
!
voice hunt-group 2 parallel
list 8720,8721,8722,8723,8724,8725
pilot 9999
!
!
!
voice translation-rule 1
rule 1 /876./ /0662112525/
rule 3 /874[56]/ /0662112501/
rule 4 /8741/ /0662112502/
rule 5 /8701/ /0662112503/
rule 6 /8743/ /0662112504/
rule 7 /87[0-3]./ /0662112505/
rule 8 /8752/ /0662112506/
rule 9 /8755/ /0662112507/
rule 10 /8778/ /0662112508/
rule 15 /87../ /0662112509/
!
voice translation-rule 2
rule 1 /660662112525/ /8888/
rule 2 /660662112501/ /8745/
rule 3 /660662112502/ /8741/
rule 4 /660662112503/ /8701/
rule 5 /660662112504/ /8743/
rule 6 /660662112505/ /9999/
rule 7 /660662112506/ /8752/
rule 9 /660662112507/ /8755/
rule 10 /660662112508/ /8778/
rule 15 /6606621125../ /8888/
!
!
voice translation-profile in
translate called 2
!
voice translation-profile out
translate calling 1
!
!
license udi pid CISCO2951/K9 sn FCZ151520MX
license boot module c2951 technology-package uck9
hw-module pvdm 0/0
!
!
!
dial-control-mib retain-timer 35791
dial-control-mib max-size 1200
!
redundancy
!
!
controller E1 0/0/0
framing NO-CRC4
pri-group timeslots 1-31
!
no ip ftp passive
ip ssh version 2
gw-accounting syslog
!
!
!
!
interface Loopback0
no ip address
!
interface GigabitEthernet0/0
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
ip flow ingress
duplex auto
speed auto
!
interface GigabitEthernet0/1.1
encapsulation dot1Q 1 native
ip address 172.16.1.2 255.255.255.0
ip flow ingress
!
interface GigabitEthernet0/1.20
encapsulation dot1Q 20
ip address 172.16.100.1 255.255.255.0
ip flow ingress
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash0:
!
ip route 0.0.0.0 0.0.0.0 95.170.215.65
ip route 192.168.0.0 255.255.0.0 172.16.1.1
!
logging 172.16.201.254
!
nls resp-timeout 1
cpd cr-id 1
!
snmp-server community XXXX RO
snmp-server enable traps snmp authentication linkdown linkup
snmp-server host 172.X.X.X version 2c
!
control-plane
!
!
voice-port 0/0/0:15
translation-profile incoming in
translation-profile outgoing out
!
!
!
!
dial-peer cor custom
name 911call
name localcall
name ldcall
name internationalcall
!
!
dial-peer cor list EMERGENCY
member 911call
!
dial-peer cor list LOCAL
member localcall
!
dial-peer cor list LONGDIS
member 911call
member localcall
member ldcall
!
dial-peer cor list INTERNATIONAL
member 911call
member localcall
member ldcall
member internationalcall
!
!
dial-peer voice 30 pots
translation-profile incoming in
translation-profile outgoing out
incoming called-number .
direct-inward-dial
port 0/0/0:15
!
dial-peer voice 1 pots
translation-profile incoming in
translation-profile outgoing out
destination-pattern 907.........
port 0/0/0:15
forward-digits 11
!
dial-peer voice 2 pots
translation-profile incoming in
translation-profile outgoing out
destination-pattern 90[1-6][0-6].......
port 0/0/0:15
forward-digits 10
!
dial-peer voice 3 pots
corlist outgoing INTERNATIONAL
translation-profile incoming in
translation-profile outgoing out
destination-pattern 9T
port 0/0/0:15
!
dial-peer voice 4 pots
destination-pattern 90661..
port 0/0/0:15
forward-digits 6
!
dial-peer voice 5 pots
description Emergency Calls
destination-pattern 91[0128].
port 0/0/0:15
forward-digits 3
!
!
!
!
gatekeeper
shutdown
!
!
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 1
sdspfarm tag 1 CME_CONF
conference hardware
no auto-reg-ephone
authentication credential
max-ephones 150
max-dn 200
ip source-address 172.16.100.1 port 2000
system message honesty is the best policy
url services http://172.16.100.1/voiceview/common/login.do
url authentication http://172.16.100.1/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
load 7906 term06.default
load 7911 sip11.9-2-1S
load 7937 apps37sccp.1-1-1-1
load 7960-7940 P00308000500
load 7942 SCCP42.8-3-3SR2S
time-zone 31
max-conferences 8 gain -6
moh moh1.au
multicast moh 239.1.1.255 port 16384
web admin system name XXXXX password XXXXX
web admin customer name XXXX password XXXXX
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9

directory entry 78 8778 name Ary Sulayman
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-template 1
conference drop-mode local
conference add-mode creator
conference admin
softkeys hold Resume Newcall Select Join
softkeys idle Newcall Cfwdall Redial Dnd
softkeys seized Endcall Redial Meetme Pickup
softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Join Park Select
type 7911
features blocked CFwdAll
!
!
ephone-template 8
type 7942
!
!
ephone-dn 1 dual-line
number 8701
label William
name William
corlist incoming INTERNATIONAL
!
!
ephone-dn 2 dual-line
number 8702
label Sami
name Sami
corlist incoming LONGDIS
!

!
!
ephone 1
mac-address 0008.308A.09F1
ephone-template 1
type 7942
button 1:1
!
!
!
ephone 2
mac-address B8BE.BF22.9FDE
type 7911
button 1:2
!
!
!

tonyperla · ‎07-17-2014

Hi Alan,

For some reason I am not seeing the voip dial peers within your config. Are you using Communications Manager? If for whatever reason they are there, can you tell me if your voip dial peer's have the following command attached to them? -

"dtmf-relay h245-alphanumeric"

If not, can you add this under each of your voip dial peer's and test?

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony

Omer ali · ‎07-18-2014

Dear Tony,

I'm not using dial-peer VOIP, because my connection is through one E1 line, what I know is Dial-peer voip is for IP based voice, I have only one CME with E1 line and 100 DID number from the provider. and this command " dtmf-relay" can't be used under POTS dial peer.