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New Member

When I presses the message biutton on Phone it prompts Last Name first Name instead of pin. I need the prompt should be pin

Hi,

Customer did something on the CUC. After that when any one press the Message button on cisco IP Phone it prompts enter Last Name and First Name instead of prompt. I need the prompt should be "enter the pin".
Anyone help to find me a resolution

7 REPLIES
New Member

The cucm and the cuc version

The cucm and the cuc version is 10.5 now.

 

Take a look at your Call

Take a look at your Call routing rules in Unity Connection, especially Direct routing rules. There should be one rule which is named "Attempt Sign in", that is what will be used when users press the messages button. Check if that was modified or if there is another rule that overrides this one.

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New Member

Dear George,I have tested the

Dear George,

I have tested the Attempted-Sign in, but it seems look good. But it has same problem.I have attached the screen shots.

Hall of Fame Super Silver

Please post screen shot of

Please post screen shot of the routing rules and showing their order.

Chris

Hi.In addition to what

Hi.

In addition to what suggested, install remote port status monitor on your pc (you can obtain it from here

Run it while calling voicemail pilot and post the output.

 

Thanks

 

Regards

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
New Member

Hi Carlo/ChrisPlease find the

Hi Carlo/Chris

Please find the below port status monitor details.

 

09:01:57, New Call, CalledId=2000,  RedirectingId=,  AltRedirectingId=,  Origin=16,  Reason=1,  CallGuid=ABBC0A867EA248C6B5C645A25F71E124,  CallerName=Hilal Sherif,  LastRedirectingId=,  AltLastRedirectingId=,  LastRedirectingReason=1024,  PortDisplayName=CUCM9.1-1-008,[Origin=Unknown],[Reason=Direct]
09:01:57, AD
09:01:57, Entering Name Lookup Handler: [System Directory Handler][{334439e2-17af-4058-9e25-25d7cc501ca5}]
09:01:57, State - AD.cde!TurnOffNameAdded
09:01:57, Event is [NULL]
09:01:57, State - AD.cde!AddrSearcher
09:01:57, -->ADAddrSearchConv
09:01:57,         State - ADAddrSearchConv.cde!PlayAllNames
09:01:57,         Event is [NULL]
09:01:57,         State - ADAddrSearchConv.cde!AskForInput
09:02:10,         Event is [TimeoutEvent]
09:02:11,         State - ADAddrSearchConv.cde!Counter
09:02:11,         Event is [TrueEvent]
09:02:11,         State - ADAddrSearchConv.cde!AskForInput
09:02:24,         Event is [TimeoutEvent]
09:02:24,         State - ADAddrSearchConv.cde!Counter
09:02:24,         Event is [FalseEvent]
09:02:24,         State - ADAddrSearchConv.cde!PushFalse
09:02:24,         Event is [FalseEvent]
09:02:24, <--ADAddrSearchConv
09:02:24, Event is [FalseEvent]
09:02:24, State - AD.cde!RouteDbLCall
09:02:24, Event is [NULL]
09:02:24, PHTransfer
09:02:24, State - PHTransfer.cde!LoadInfo
09:02:24, Event is [TrueEvent]
09:02:24, PHGreeting
09:02:24, State - PHGreeting.cde!PlayGreeting
09:02:24, Call answered if needed
09:02:24, Playing greeting for Call Handler:  Goodbye
09:02:30, No DTMF received
09:02:30, Event is [HangupEvent]
09:02:30, State - PHGreeting.cde!DoHangup
09:02:30, Event is [HangupEvent]
09:02:30, Idle

==========================================================================


09:13:25, New Call, CalledId=2000,  RedirectingId=,  AltRedirectingId=,  Origin=16,  Reason=1,  CallGuid=8E1C2009C05345B3AC653B0B0FBCEEA2,  CallerName=Hilal Sherif,  LastRedirectingId=,  AltLastRedirectingId=,  LastRedirectingReason=1024,  PortDisplayName=CUCM9.1-1-003,[Origin=Unknown],[Reason=Direct]
09:13:25, AD
09:13:25, Entering Name Lookup Handler: [System Directory Handler][{334439e2-17af-4058-9e25-25d7cc501ca5}]
09:13:25, State - AD.cde!TurnOffNameAdded
09:13:25, Event is [NULL]
09:13:25, State - AD.cde!AddrSearcher
09:13:25, -->ADAddrSearchConv
09:13:25,         State - ADAddrSearchConv.cde!PlayAllNames
09:13:25,         Event is [NULL]
09:13:25,         State - ADAddrSearchConv.cde!AskForInput
09:13:38,         Event is [TimeoutEvent]
09:13:39,         State - ADAddrSearchConv.cde!Counter
09:13:39,         Event is [TrueEvent]
09:13:39,         State - ADAddrSearchConv.cde!AskForInput
        
09:13:52,         Event is [TimeoutEvent]
09:13:52,         State - ADAddrSearchConv.cde!Counter
09:13:52,         Event is [FalseEvent]
09:13:52,         State - ADAddrSearchConv.cde!PushFalse
09:13:52,         Event is [FalseEvent]
09:13:52, <--ADAddrSearchConv
09:13:52, Event is [FalseEvent]
09:13:52, State - AD.cde!RouteDbLCall
09:13:52, Event is [NULL]
09:13:52, PHTransfer
09:13:52, State - PHTransfer.cde!LoadInfo
09:13:52, Event is [TrueEvent]
09:13:52, PHGreeting
09:13:52, State - PHGreeting.cde!PlayGreeting
09:13:52, Call answered if needed
09:13:52, Playing greeting for Call Handler:  Goodbye
09:13:58, No DTMF received
09:13:58, Event is [HangupEvent]
09:13:58, State - PHGreeting.cde!DoHangup
09:13:58, Event is [HangupEvent]
09:13:58, Idle

=======================================================================================================

I have also attached the screenshot of Direct Call Routing and Directory call Handler.

 

Why is it going to the

Why is it going to the Directory handler, have you set it up that way? Please add a screenshot of the Direct routing rule page. This is the page that you land when you click on the Direct routing rules, please don't click on the Attempt Sign-in hyperlink and take a screen shot of the individual routing rule.

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