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New Member

When I receive one incoming calls via AA B-ACD, the caller doesn't hear me, but I listen to him.

 

Hi I am Luis

I have a Cisco Call Manager Express and Cisco Unity Express configured, I am using AA B-ACD, I can do outgoing calls without problems, the other side can to hear me fine, and I can do it too, but when I receive one incoming calls via AA B-ACD, the caller doesn't hear me, but I listen to him and when I speak just hear my own voice. I am using Cisco CP Phones 7841 Sip, I think that maybe the firmware that isn't working very well. I try to changing the dtmf-relay and codec but there is no problem so, What can I do in this issue?

Thanks.

9 REPLIES

helloCan you share your

hello

Can you share your configuration , and "debus voice ccapi inout"?.Also share all tests , to save time for you and to avoid repeated sggestions, which already done by you?.

 

Thanks

please rate all useful information

New Member

Sure,#show runapplication

Sure,

#show run

application
 service PPD-AAQueue flash:bacd/app-b-acd-3.0.0.2.tcl
  param aa-hunt4 4006
  param aa-hunt10 4043
  param aa-hunt2 4002
  param number-of-hunt-grps 4
  param aa-hunt3 4003
 !
 service PPD-AA flash:bacd/app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param service-name PPD-AAQueue
  param number-of-hunt-grps 3
  param dial-by-extension-option 1
  param handoff-string PPD-AA
  paramspace english language en
  param max-time-vm-retry 3
  param aa-pilot 8093733893
  paramspace english location flash:
  param welcome-prompt flash:bacd/en_bacd_welcome.au
  param call-retry-timer 30
  param voice-mail 4049
  param max-time-call-retry 20

 

voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  registrar server
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
!
!
!
!
voice iec syslog
voice register pool-type  7841
 xml-config maxNumCalls 6
 xml-config busyTrigger 6
 xml-config custom sshAccess 0
 phoneload-support
 num-lines 4
 description Cisco IP Phone 7841
 reference-pooltype 6941
!
voice register global
 mode  cme
 source-address 10.17.6.1 port 5060
 max-dn 50
 max-pool 12
 load 6941 BOOT69xx.0-0-0-14.zz.sgn
 load 7841 kern78xx.10-1-1SR2-1
 authenticate register
 authenticate realm all
 timezone 55
 date-format D/M/Y
 dialplan-pattern 1 8093733893 extension-length 4
 voicemail 4049
 tftp-path flash:
 file text
 create profile sync 0001455037153255
!
voice register dn  1
 number 4040
 call-forward b2bua busy 4049  
 call-forward b2bua noan 4049 timeout 20
 allow watch
 shared-line
 label Hunt Group
!
voice register dn  2
 number 4002
 call-forward b2bua busy 4049  
 call-forward b2bua noan 4049 timeout 20
 pickup-group 10
 name Federico Lopez
 label Federico Lopez
 mwi

voice register template  1
 conference admin

voice register pool  2
 busy-trigger-per-button 2
 id mac 2C3E.CF87.488C
 type 7841
 number 1 dn 2
 number 2 dn 1
 template 1
 cor incoming user-local default
 dtmf-relay rtp-nte
 voice-class codec 1
 username flopez password 123456
 no vad

 

voice translation-rule 1
 rule 1 /8093733893/ /4048/

dial-peer voice 1 voip
 description ** Incoming call from SIP Trunk Claro**
 session protocol sipv2
 session target sip-server
 incoming called-number .%
 voice-class codec 1  
 dtmf-relay rtp-nte
 no vad

dial-peer voice 2000 voip
 description ** cue voicemail pilot number **
 destination-pattern 4049
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2001 voip
 description ** cue auto attendant number **
 service ppd-aa
 destination-pattern 4048
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2002 voip
 description ** cue prompt manager number **
 destination-pattern 4047
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2003 voip
 description ** cue auto attendant SipTrunk number **
 translation-profile outgoing CUE-Auto-Attendant
 destination-pattern 8093733893$
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 incoming called-number 8093733893$
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad

 

helloI did not see and dial

hello

I did not see and dial-peer configuration for Cisco B-ACD . Can you try Dial peer for B-ACD uses rtp-nte   , and codec g711ulaw. Just check your scinario based on the below link and everything will be ok.

can you find te below link:-

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/67907-tdcueacd.html

 

Thanks

please rate all useful information

New Member

 HiI did this changes, and

 

Hi

I did this changes, and now I don't hear the b-acd cme-aa prompt, sometimes I just hear an music on hold, then the call is transfered to operator extension. I cann't select any extension.

dial-peer voice 2003 voip
 destination-pattern 8093733893
 session target ipv4:10.1.10.2
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!
dial-peer voice 2004 voip
 service ppd-aa
 incoming called-number 8093733893
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad

Helloyou forget to add

Hello

you forget to add service under dial-peer voice 2003

dial-peer voice 2003 voip
service PPD-AA
 destination-pattern 8093733893
 session target ipv4:10.1.10.2
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!
dial-peer voice 2004 voip
 service PPD-AA
 incoming called-number 8093733893
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad

 

Thanks

please rate all useful information

New Member

helloI did the changes, but

hello

I did the changes, but the issue is the same.

 

voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  registrar server
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
!
!
!
!
voice iec syslog
voice register pool-type  7841
 xml-config maxNumCalls 6
 xml-config busyTrigger 6
 xml-config custom sshAccess 0
 phoneload-support
 num-lines 4
 description Cisco IP Phone 7841
 reference-pooltype 6941
!
voice register global
 mode  cme
 source-address 10.17.6.1 port 5060
 max-dn 50
 max-pool 12
 load 6941 BOOT69xx.0-0-0-14.zz.sgn
 load 7841 kern78xx.10-1-1SR2-1
 authenticate register
 authenticate realm all
 timezone 55
 date-format D/M/Y
 dialplan-pattern 1 8093733893 extension-length 4
 voicemail 4049
 tftp-path flash:
 file text
 create profile sync 0153540075539405
!
voice register dn  1
 number 4040
 call-forward b2bua busy 4049  
 call-forward b2bua noan 4049 timeout 20
 allow watch
 shared-line
 label Hunt Group
!
voice register dn  2
 number 4002
 call-forward b2bua busy 4049  
 call-forward b2bua noan 4049 timeout 20
 pickup-group 10
 name Federico Lopez
 label Federico Lopez

application
 service PPD-AAQueue flash:bacd/app-b-acd-3.0.0.2.tcl
  param aa-hunt1 4010
  param aa-hunt10 4043
  param aa-hunt2 4041
  param number-of-hunt-grps 4
  param aa-hunt3 4042
 !
 service PPD-AA flash:bacd/app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param service-name PPD-AAQueue
  param number-of-hunt-grps 3
  param handoff-string PPD-AA
  paramspace english language en
  param max-time-vm-retry 3
  param aa-pilot 8093733893
  paramspace english location flash:
  param welcome-prompt flash:bacd/en_bacd_options_menu.au
  param call-retry-timer 30
  param voice-mail 4011
  param max-time-call-retry 20

interface ISM0/0
 description Communicate with Cisco Unity Express
 ip unnumbered Vlan90
 service-module heartbeat-reset disable
 service-module ip address 10.1.10.1 255.255.255.252
 !Application: CUE Running on ISM
 service-module ip default-gateway 10.1.10.2
!

interface Vlan90
 description Service-Module Engine
 ip address 10.1.10.2 255.255.255.252
 ip virtual-reassembly in

dial-peer voice 2000 voip
 description ** cue voicemail pilot number **
 destination-pattern 4049
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2001 voip
 description ** cue auto attendant number **
 destination-pattern 4048
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2002 voip
 description ** cue prompt manager number **
 destination-pattern 4047
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1  
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2003 voip
 service ppd-aa
 destination-pattern 8093733893
 session target ipv4:10.1.10.2
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!
dial-peer voice 2004 voip
 service ppd-aa
 incoming called-number 8093733893
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad

 

 

 

thanks

Hello kindly do the below

Hello

 

kindly do the below configuration

no dial-peer voice 2003 voip
 
no dial-peer voice 2004 voip


dial-peer voice 8000 voip

service ppd-aa

destination-pattern 8093733893

session protocol sipv2

session target ipv4:10.1.10.2 /or you can use loopback ip address/

incoming called-number 8093733893

dtmf-relay rtp-nte

codec g711ulaw

no vad

 

Thanks

please rate all useful ifnormation

New Member

hiI did this:  voice

hi

I did this:

 

 

voice translation-rule 1
 rule 1 /8093733893/ /4048/   (Auto Attendant number CUE)
!
!
voice translation-profile CUE-Auto-Attendant
 translate called 1

 


dial-peer voice 2003 voip
 translation-profile outgoing CUE-Auto-Attendant
 destination-pattern 8093733893$
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.2
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
!
dial-peer voice 2004 voip
 b2bua
 session protocol sipv2
 session target sip-server
 incoming called-number 8093733893$
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad

 

 

I did the changes, but the issue is the same.

 

 

HelloCan you follow the below

Hello

Can you follow the below  please withouit any changes

dial-peer voice 2003 voip
 no translation-profile outgoing CUE-Auto-Attendant
incoming called-number 8093733893
 destination-pattern 8093733893$
 no b2bua
 session protocol sipv2
 session target ipv4:10.1.10.2
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
!
no dial-peer voice 2004 voip

 

Note: I need to make sure that you can hit the B-acd so ignore now CUE, please .

 

if not going: share debugs "debug voice ccapi inout & debug ccsip messages"

 

Thanks

please rate all useful information

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