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New Member

Which process recovers CCM Webpage Admin Username?

On CCM5.1.2 which process resets the CCM Admin Webpage back to CCMAdministrator? I've followed the guides to no avail. I can change the password but don't know the Username (the utils reset ui administrator password doesn't change the ID).

7 REPLIES
Hall of Fame Super Red

Re: Which process recovers CCM Webpage Admin Username?

Hi Richard,

I think this is the method you are looking for;

Recovering the Administrator Password

If you lose the Administrator password and cannot access the system, use the following procedure to reset the Administrator password.

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Note During this procedure, you will be required to remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.

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Procedure

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Step 1 Log in to the system with the following username and password:

Username: pwrecovery

Password: pwreset

The Welcome to admin password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.

When you get to this step you will get an option to Change either the administrator password or the security password.

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Note The system resets the Administrator username to admin. If you want to set up a different Administrator username and password, use the CLI command set password. For more information, see Appendix A, "Command Line Interface."

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Step 7 Reenter the new password.

The system checks the new password for strength. If the password does not contain enough different characters, you get prompted to enter a new password.

Step 8 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/iptp_adm/504/iptpch2.htm#wp1040303

Hope this helps!

Rob

New Member

Re: Which process recovers CCM Webpage Admin Username?

Hi Rob.

Please don't let this one disappear into the Forum nether regions. Can anyone advise how to recover/change the CCMAdministrator WEB PAGE login?

I'm onsite and need it urgently.

Any help is much appreciated

New Member

Re: Which process recovers CCM Webpage Admin Username?

Hi Rob,

Thanks for reply but isn't that procedure to reset the CLI Username/Password. Don't think it applies to CCM Admin Page

Rich

Hall of Fame Super Red

Re: Which process recovers CCM Webpage Admin Username?

Hi Rich,

Ijust realised I sent you something different last month (my bad). Can you try;

From the CLI, use these commands:

utils reset_ui_administrator_password

**utils reset_ui_administrator_name

Hope this helps!

Rob

New Member

Re: Which process recovers CCM Webpage Admin Username?

Rob,

No probs....however....

**utils reset_ui_administrator_name Doesn't work on CCM5.1

:( HELP!

New Member

Re: Which process recovers CCM Webpage Admin Username?

Anyone any ideas how to reset the CCMWeb page Admin Username?

Cisco Employee

Re: Which process recovers CCM Webpage Admin Username?

AFAIK there is no way to do so, maybe you can try this:

run sql update applicationuser set

password='f3f84fcd7934cd48ef4fef0d9057c21d000ffe229fbd0a247ee491927aa30f02' where

name='CCMAdministrator'

this sets CCMAdministrator to 'ciscocisco'

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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