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Who can help me at converter from format audio.wav and to IVR voice Prompt for Unity Express



Who can help me at converter a format from audio.wav to IVR voice Prompt for Cisco Unity Express. So when I try to upload a audio.wav of 1.65 mb at the Unity Express, I got the message like this "audio file too large, maximun size is 1 mb". I want to record a audio.wav and a  more small, How can I do that? What software can I use for recording of prompt audio for the Cisco Unity Express, with format: u-law, 8bit, mono?

I have a audio.wav  (Format: WAV Microsoft, encoding: U-Law)  and a (encoding: U-Law, Format: AU Sun/Next)





Hello Luis You can use also "

Hello Luis

To apply a new prompt for your AA you have two methods:-

1-Create a .wav file with the following format: G.711 u-law, 8 kHz, 8 bit, Mono. The file cannot be larger than 1 MB (about 2 minutes). After recording the greeting, use the GUI option Voice Mail > Prompts > Upload or try g to Cisco Unity Express CLI ccn copy command to copy the file in to the Cisco Unity Express system using ftp server . 

2-Use the AvT on the TUI to record the greeting or prompt. Dial the AvT telephone number and select the option to record a greeting. When finished recording, save the file. AvT automatically saves the file in Cisco Unity Expres

You can try also other tool to change the your greeting " Administration via telephone (AVT) system":The Administration via Telephone System telephone user interface allows administrative users to remotely change system greetings and prompts.".So you can apply the prompt with two methods as you mentioned to record and the upload , or by system - call handler Kindly find the below link


Look you can try the below link to convert for your 1st request:-



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hiAdministration via


Administration via Telephone, you have to dial the number for "Prompt Management" Application.
This can be found at  Administration > Call-in Numbers

Note:-To login to Administration via Telephone,
A)you need to be a member of a group that has Administration via Telephone capability. 
B)Use your own MAILBOX id and pin to login as the followingConfigure > Groups > Administration via Telephone



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New Member

Hello islam.kamal Thank you

Hello islam.kamal


Thank you for you support.

I am gladed

Hi Luis is your problem

Hi Luis


is your problem solved or not?.



please do not forget to rate all useful information

New Member

 Yes. Thank you so much




Thank you so much

Hello Did you mind to make



Did you mind to make correct answer and rate , to make useful for anyone in future has same problem?.



please rate all useful information

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