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New Member

Why I can not get accounting file from gw by ftp?

Below is warnng

#WARNING: gw-accounting fact not enabled. return.WARNING: gw-accounting fact not enabled. return.

13 REPLIES
New Member

Re: Why I can not get accounting file from gw by ftp?

Below is my configurations

gw-accounting file

primary ftp 164.4.249.82 username ben98 password 123456

maximum buffer-size 40

maximum fileclose-timer 60

maximum cdrflush-timer 45

cdr-format compact

New Member

Re: Why I can not get accounting file from gw by ftp?

I have the exact same issue on ISR2811 with 12.4.24 (T). were you able to figure out what the problem was?    

Hall of Fame Super Gold

Re: Why I can not get accounting file from gw by ftp?

CSCtb72550 Bug Details

Call Detail Record File not created in FTP  Server

Symptoms: Call Detail Record (CDR) files  pushed via FTP are  not created on the FTP server.

Conditions:  This  symptom is observed when the gw-accounting file command is  configured to point to an FTP server.

Workaround:    Push the CDR records locally to the flash instead of to an FTP URL

New Member

Re: Why I can not get accounting file from gw by ftp?

is there a way to periodically move the file from flash to fTP?    

Hall of Fame Super Gold

Re: Why I can not get accounting file from gw by ftp?

No.

Super Bronze

Re: Why I can not get accounting file from gw by ftp?

Well - you could maybe use a scheduled EEM script to copy the output file?

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Hall of Fame Super Gold

Re: Why I can not get accounting file from gw by ftp?

So to avoid a simple image upgrade one starts tinkering workarounds ?

Super Bronze

Re: Why I can not get accounting file from gw by ftp?

Now now... question was 'could I', no 'should I'...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Hall of Fame Super Gold

Re: Why I can not get accounting file from gw by ftp?

In that sense, Expect scripting predates EEM by 20 years, and work great.

But fortunately, not even Cisco dares to suggest that as workaround.

New Member

Re: Why I can not get accounting file from gw by ftp?

wow ok. so the best option is to upgrade. do you know if this has been fixed in 12.4.22YB4? thanks a lot for all your help guys.

Hall of Fame Super Red

Re: Why I can not get accounting file from gw by ftp?

Hi Kris,

Just an FYI 12.4.22YB4 is in the "known affected version list" as shown in the link below

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb72550

Here are the "fixed-in" versions

Fixed-In
15.1(0.21)T
12.2(32.8.11)SX332
12.2(32.8.11)YST273.11
12.4(24)YE
15.1(24.6.26)PIL13
15.0(1)M1.7
15.1(0.2.12)PIB13
12.4(25b)M0.18
12.4(24)T3
15.1(1)XB1
15.1(0.0.10)PIL14

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Why I can not get accounting file from gw by ftp?

Hi, everyone.

I have the same problem.

My IOS version is Version 15.1(4)M4

And I cant send the CDR files  to the FTP Server.

Here is are my commands:

gw-accounting file

primary ftp :[]/BibCme1/cdrtest1 username password

secondary ifs flash:cdrtest2

acct-template callhistory-detail

maximum buffer-size  25

maximum retry-count 5

maximum fileclose-timer 500

maximum cdrflush-timer 445

cdr-format compact

Where:

is the address of my FTP Server;

/BibCme1 is the FTP (See the image)

cdrtest1 is the filename.

Putting the CDR on flash memory works, but I cant get it to work on the FTP Server that I need to configure the billing software (BillyBlues - Stonevoice Application Suite 2012).

Any help??

Or is there a way that I can copy the CDR from flash to FTP Server???

I have added the following command to force CME to send CDRs to BillyBlues too:

file-acct flush with-close

But I still cant do it.

Any help?

--

Regards
Edson Vuma

-- Regards Edson Vuma
New Member

Why I can not get accounting file from gw by ftp?

Please try this:

R(config)#gw-accounting file

primary ftp BillyBlues_IP/billyblues/ username usr password pwd

maximum buffer-size 6

maximum retry-count 4

maximum fileclose-timer 300

where

• BillyBlues_IP is the IP address of the BillyBlues machine

• usr/pwd is the username/password of the local Administrator on the BillyBlues machine.

The following command to force CUCME to send CDRs to BillyBlues:

R# file-acct flush with-close

R# file-acct reset

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