Why Music-On-Hold (MOH) don't work?

[s10036742]

Hi guys,

pls help. I've 2 connected IP phones and configured MOH. It will only work when I connect the analog phone to the FXS and not on the IP phones.

Your reply is appreciated.

[shrutid22]

Hello

What callmanager? is CUCM or CME?

For CME-MOH to work u need to multicast it using multicast moh

command

HTH

shruti

[jbarcena]

If you have CCM server, then make sure to assign a Device Pool that has a Media Resource Group that contains the MOH servers and also assign the audio file that you wish to play.

HTH

//Jorge