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Community Member

why my 6961 cisco phone wont dial out

Hi All

I installed a new cisco  6961 phone into a CME 8.0 but the phone wont dial outside callls.the phone showed on the screen when  is dialing its own extension.then it finish the call.

I hit 9 and I got tone. the phone register.

any recomendations.

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

why my 6961 cisco phone wont dial out

No one has any idea of what your configuration looks like, how could someone tell you whether you need a translation rule or not???

If someone should know whether you need one or not, that would be you, who are familiar with your CME config.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

why my 6961 cisco phone wont dial out

Do you have dial-peers and a PSTN connection??

Do other phones work?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

why my 6961 cisco phone wont dial out

Hi Jaime

Thanks for the respond, yes dial peers are set up, I try to do here is just to add a new phone with anextension.

I dont thing I need a new transelation rule is it?

I will double check my settings again.this an example what I did; see at the botttom

ephone-dn  81  dual-line

number 8081

!

ephone  31

mac-address 0FF7.58E7.0E01

type 6961

button  1:81

Cisco Employee

why my 6961 cisco phone wont dial out

No one has any idea of what your configuration looks like, how could someone tell you whether you need a translation rule or not???

If someone should know whether you need one or not, that would be you, who are familiar with your CME config.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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