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New Member

Will configuration lost if i use Recovery CD to fix file system in CUCM9.1.2?

Hi All,

I have new installation for BE6K, some services are not working after i run password recovery to reset securtiy password, i tried to do DRS backup and BAT, but both fail. if i use recovery iso to fix problem, will all configuration lost? any advoice is appriciated.

please see attached picture.

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

[+5] to Tony. You can use

[+5] to Tony.

 

You can use Recovery Disk.Nothing is going to be lost.

I doubt this could be a bug

pwrecovery tool does not update the internal user passwords
CSCug92142
Symptom:
Changing the security password using pwreset results in database replication going down.

file tail /cm/log/informix/ccm.log logs similar lines

09:05:12 Password Validation for user [dblpm] failed!
09:05:12 Check for password aging/account lock-out.
09:05:12 listener-thread: err = -952: oserr = 0: errstr = dblpm@CCM[CCM]: User (dblpm@CCM[CCM])'s password is not correct for the database server.

Conditions:
Fresh install of CM 9.1.1 or 9.1.1a
Change the security password using the pwrecovery method

Workaround:
Contact TAC for workaround
 

regds,

aman

7 REPLIES

The Recovery Disk is meant to

The Recovery Disk is meant to repair the file system. After using it, the recommendation is to do a full system backup, a new install, and a restore to avoid any potential issues that may arise again.

Assuming your install isn't completely hosed, the intent of the Recovery CD is NOT to erase any of your information, but repair the underlying file system.

Good luck with the repair!

 

-Tony

New Member

Thanks Tony, i will try it

Thanks Tony, i will try it this morning.

VIP Purple

[+5] to Tony. You can use

[+5] to Tony.

 

You can use Recovery Disk.Nothing is going to be lost.

I doubt this could be a bug

pwrecovery tool does not update the internal user passwords
CSCug92142
Symptom:
Changing the security password using pwreset results in database replication going down.

file tail /cm/log/informix/ccm.log logs similar lines

09:05:12 Password Validation for user [dblpm] failed!
09:05:12 Check for password aging/account lock-out.
09:05:12 listener-thread: err = -952: oserr = 0: errstr = dblpm@CCM[CCM]: User (dblpm@CCM[CCM])'s password is not correct for the database server.

Conditions:
Fresh install of CM 9.1.1 or 9.1.1a
Change the security password using the pwrecovery method

Workaround:
Contact TAC for workaround
 

regds,

aman

New Member

Hi Aman,Yes, this is bug, but

Hi Aman,

Yes, this is bug, but we don't have service contract, no choice to open a case. Any advice is appreciated.

VIP Purple

Hi,Try using Recovery CD

Hi,

Try using Recovery CD first .If it helps great , else u need to have [ESW ]Service Contract in place to resolve the issue.

 

regds,

aman

New Member

Oh god, it works. Thanks Tony

Oh god, it works. Thanks Tony and Aman.

VIP Purple

Gr8...Have ESW purchased to

Gr8...

Have ESW purchased to avoid any unknown issues for which TAC assistance is reuqired.

regds,

aman

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