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New Member

Wireless 7921 Keypad Issue

I am having an issue when a user presses any key on the keypad it does not respond in a timely fashion or the number appears 3 or 4 times. Any ideas?

VIP Super Bronze

Re: Wireless 7921 Keypad Issue

Is this a single phone that it is happening on? If so, you may have a hardware failure.

If there are multiple phones this is happening on your best bet is to open a TAC case unless you are well equiped for wireless sniffing/packet capture. You would need to see if there is any delay in the SCCP signaling packets/frames either on the wire or in the air.

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New Member

Wireless 7921 Keypad Issue

What did TAC say?  I'm having a similar issue but it's just not one phone.  It's all of them. 

New Member

Wireless 7921 Keypad Issue

I was having this issue on a few phones. Not many. I put in a TAC request and they replaced the phones. My users have not been complaining any more about these issues.