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New Member

witholding MoH for select extensions

CM 4.2 - I want to prevent MoH playing for certain extensions and play out ToH instead. I think this can be acheived in the service parameter settings option but unsure if this offers the granularity i need - i.e. i think it's applicable to all. Any guidance welcome.

5 REPLIES

Re: witholding MoH for select extensions

You could set moh at the line or phone level. then you could specify certain phones only to play TOH. What you may need to do though is create a moh file that plays your TOH then add this new file to the line or phone level.

New Member

Re: witholding MoH for select extensions

yes, thought the latter option might be the way to go. Do you know where the toh source file is held? tks

Re: witholding MoH for select extensions

To get TOH you need to set your MOH source to none. I am not sure where the TOH comes from. You could just create a file that is dead air and just loop that continuously.

Cisco Employee

Re: witholding MoH for select extensions

Q. How to disable Music on Hold?

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml#q20

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: witholding MoH for select extensions

perseverance pays of.

Found it in the tftppath\United_Kingdom\AnnToneOnHold.wav

does the job. Tks

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