Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

WMI Unity issue

Hi all,

My message waiting indicator doesnt seem to be working on a phone. I have removed and readded the number on both unity and CUCM and still nothing. I also cannot dial the voicemail message waiting numbers from this line, I can however dial from other numbers using the the same CSS. When I refresh status on unity I get a pending status message on my WMI lamp indicator.

Any ideas?

VIP Super Bronze

Re: WMI Unity issue


I would have suggested you try CSS and PT..But seems that you have the same CSS on the phone as others.

Try deleting and re-configure the DN.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: WMI Unity issue

Tried deleting everything and reinstating, still having the issue. I think somehow its blocked the number, or got jammed.

Hall of Fame Super Red

Re: WMI Unity issue

Hi Jamie,

Please try to use this method to completely remove this DN before trying again.

**Remove this DN from all phones first;

Can you please try this method via the Route Plan Report;

Deleting Unassigned Directory Numbers

This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.



Step 1 Choose Route Plan > Route Plan Report.

The Route Plan Report window displays. Use the three drop-down list boxes to specify a route plan report that lists all unassigned DNs.

Step 2 Three ways exist to delete directory numbers:

a. Click the directory number that you want to delete. When the Directory Number Configuration window displays, click Delete.

b. Check the check box next to the directory number that you want to delete. Click Delete Selected.

c. To delete all found unassigned directory numbers, click Delete all Found Items.

A warning message verifies that you want to delete the directory number.

Step 3 To delete the directory number, click OK. To cancel the delete request, click Cancel.

From this good doc;

Hope this helps!


CreatePlease to create content