12-18-2006 07:14 PM - edited 03-14-2019 07:16 PM
We are using Cisco Unity Express 2.3 to manage the new 7961 phones that were installed this month.
On one of the phones, when the handset is picked up, the line does not pick up. The user has to press a button to answer a call rather than simply picking up the handset.
The issue goes away for a day or so if the phone is reset or simply unplugged and replugged.
The user appears to be hanging up the phone properly. What causes this issue?
It may be a user issue because their previous phone (which the had for only a couple weeks) had the same problem and was swapped for this one.
Now that we swapped the phone, there is a second problem. The new phone's time is several hours off from everyone else's and does not respond to changing the time in Cisco Unity Express. I don't see any way to adjust the time directly on the phone.
Any ideas on these two problems?
12-19-2006 04:41 AM
I would start checking the firmware on the phone and update if necessary.
12-19-2006 09:59 AM
I had a similar problem to your time issue earlier this month. I had to re-run create cnf-files in telephony-service to fix it. (I had a sidecar sttached to the 7961 all other phones had the correct time)
As for the button issue, sounds like the auto-line selection is set/getting set to disabled.
12-19-2006 12:34 PM
Are any of things fixable through Unity Express?
12-19-2006 03:07 PM
Joe
Your first problem sounds like a bad hook switch on the initial phone. Rapidly pressing the hook switch is supposed to clean the contacts but I haven't had much luck with that as a permenant fix. I have all of my phones under SmartNet so I just open a ticket with TAC to have the phone replaced. Sorry can't help with the second issue.
Larry
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