05-21-2007 11:12 AM - edited 03-14-2019 09:37 PM
All my time settings are correct in CCM except for CAR. When I pull up records on individual sets the date is correct but not the time of day. Does anyone know how to fix this?(like stopping/restarting a service)Any help would be appriciated - thanks
05-21-2007 10:27 PM
In order to correctly understand the issue ...few questions
What is the callmanager version that you are running ...?
When did you first notice the problem ?
have you made a test call and comparing the time stamp of the call in CAR (just ot make sure )?
Have you applied DST patches recently ?
what kind of phones are you using ...I mean 7940/60/20 (with phone load )?
Here is small checklist which you can follow to make sure setting are correct
Check the following.
CDR Schedular service should be started and running
--------------------------------------------
System -> Enterprise parameter
Under the CDR Parameters section Verified these three parameter
CDR Format* = CDRs will be inserted into database.
CDR UNC Path = "\\
Local CDR Path* = C:\Program Files\Cisco\CallDetail
CDR Format* = CDRs will be inserted into database
------------ -----------------------------------------------------
Service -> Service Parameter
Selected the publisher and then subscriber.
Verify these service parameter in Both the publisher and subscriber.
under "system" section
CDR Enabled Flag* = "True"
CDR Log Calls with Zero Duration Flag* ="True"
------------ --------------------------------------------------------------
CDR Insert service should only be started Only on Publisher
On subscriber it should be Stopped
Application->sevicability ->tools ->service activation select the publisher.
Cisco CDR Insert activated in publisher.
----------------------------------------------------------------------------
More links
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a0080100566.shtml
CDR Analysis and Reporting
05-22-2007 05:24 AM
What is the CCM version that you are running? Please include the SR or ES if you have.
Are you having this issue after the DST patches? take a look to the following bug:
CSCsh81417
05-22-2007 06:45 AM
I checked all the CDR parameters requested in the first post and every thing looked good. CCM version = 4.1(3)sr3a. Phones being used are 7940's and 60's using load P00307020400. I have made a test call and compared time stamp in CAR and it's definitely off. I first noticed the problem the other day but it could have been going on for awhile. It could be DST patch related and maybe I never caught it. The CCM was patched about a month ago. In response to second post - were do I look up bug code?
thanks
TS
05-22-2007 07:06 AM
disregard the bug question - I found the software bug toolkit (pretty cool). The timestamp is actually 6 hours fast........
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