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New Member

XFER directly to VM on UC7 not working

I have CUCM 6.1 configured with my VM profile XXXX and my CTI RP with my XFER to VM Profile with a DN of *XXXX. This worked at one time, but now calling *3917, you get the general UC greeting. RTMT monitor indicates a "Called Number" and "Redirect Number" of 3917, but a "Last Redirect Number" of *3917. If I add an alternate extension to the user of *3917, it works. It seems that CUCM is stripping the * and just sending the 3917. Does the VM profile mask suppossed to change the "last redirected number" or is there a way to have UC route to VM box based on the "Called number" rather than the "Last Redirected" number?

THANKS!!!

2 REPLIES

Re: XFER directly to VM on UC7 not working

Can you check if you have alerting name set on *XXXX DN?

New Member

Re: XFER directly to VM on UC7 not working

Hi,

Alerting name is blank. For "Forwarding Call" information for the DN, I have the default "Caller Name" and "Dialed Number". I've also tried unchecking the "dialed Number" and checking "Redirected Number" but I see the same info on UC Port Monitor.

Thanks.

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