AD account getting locked out after password change in Jabber

[Shantanu Tiwari]

When user changes his network credentials and does not update them in Jabber. Jabber will still try to connect to phone services and voicemail with the old credentials which is leading to their account getting locked in AD after three attempts.

We are using Jabber 9.6.1, so a fairly new version.

Can some suggest if there is a workaround?

[RAJAMANI Nallakaruppan]

Are you using Cisco Webex or Cisco IM&P/CUPS server?

If your CUCM is LDAP synced, then the moment you change the password on the AD, it would be replicated to your CUCM and CUPS accordingly. After which the Jabber would have to login with the new password

Do you have LDAP Authentication setup on the CUCM?

[Andries Lategan]

Hi,

We are seeing a similar issue after the user has changed their AD password the account repeatedly gets locked out when they try to log into Jabber. 

We are also using Cisco IM&P and our CUCM is LDAP synced

I am interested to know why you are asking if LDAP authentication is configured?

Regards,

Andries