Solved: Re: After upgrade to Jabber 11.9 MRA not working any more - Page 2

fuhdan · ‎09-07-2017

Hi

I have Jabber 11.6 with MRA working. I did an upgrade to Jabber 11.9. Internaly it's working fine. But over MRA, I get a message that the config is changed and I should login again. After logout, I can't login any more. The error: wrong username / password.

CUCM version: 11.5

CUC Version: 11.5

IP&P Version: 11.5

EXWAY Version: 8.10

When I reset Jabber and add a jabber-config-user.xml I get the error cannot find services. I have the Presence domain: domain.com and the internal domain domain.local for authentication.

I have the setting <VoiceServicesDomain>domain.com</VoiceServicesDomain> in the jabber config file.

Thanks for any help.

fuhdan · ‎09-08-2017

Delete the following entry:

Instead add:

<ServiceDiscoveryExcludedServices>Webex</ServiceDiscoveryExcludedServices>

Or leave itempty.

collinks2 · ‎09-08-2017

update:

jabber report problem

fuhdan · ‎09-08-2017

Do you use SSO?

2017-09-08 20:08:32,942 DEBUG [0x00000330] [rvices\impl\system\SingleSignOn.cpp(116)] [Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::getIsSSOEnabledFromConfig] - SSO IS enabled

If not, please check on Expressway C the following setting:

Alok Jaiswal · ‎09-08-2017

Hi Collins,

The issue is not with the SSO, but your SRV records.

2017-09-08 20:08:47,159 INFO [0x00000330] [ters\imp\commands\LoginCommands.cpp(146)] [IMPServices] [CSFUnified::IMPStackCap::LoginCommands::SignOn] - Signing into Presence Server. Server: 10.108.13.18, login mode: ON_PREM, result: 0
2017-09-08 20:08:47,159 INFO [0x000023cc] [\src\netutils\TomcatPortModifier.cpp(62)] [csf.netutils] [csf::netutils::TomcatPortModifier::changeDefaultTomcatPort] - modified url to use port: 8442

You see its using port 8442 which is wrong. It must be pointing to port 8443.

Now look at the SRV records you posted below.

> _cuplogin._tcp.fuoict.com
Server: win-52ec91ac84c.fuoict.com
Address: 10.108.13.20

_cuplogin._tcp.fuoict.com       SRV service location:
          priority       = 0
          weight         = 0
          port           = 8442
          svr hostname   = imp-lab.fuoict.com
imp-lab.fuoict.com      internet address = 10.108.13.18

Can you change the SRV record to use port 8443, then try again.

Make sure you clear the jabber cache if it fails again.

regards,

Alok

collinks2 · ‎09-09-2017

Hello Alok,
Thanks for the response. I was able to log in after I changed the port to
8443.i also appreciate Dan for helping me exclude the webex services.
However I ran into another mess as I was trying to upgrade Esxi 5.5 to
6.0.the installer couldn't give me the option of upgrade as it didn't
located the previous version. Due to this error, I cancelled the
installation. Right now, cimc is not loading the previous version 5.5.is
there anything that can be done to recover my virtual machines.

Alok Jaiswal · ‎09-09-2017

I would suggest start a new thread and mark it as answered so that i can be closed.

Regards,

Alok

collinks2 · ‎09-19-2017

Hello Alok,
I have created a thread but no body is responding to it. I tried to upgrade
the ESXI 5.5 to 6.0 but it ended up with fresh installation as the
installer didn't see an existing esxi.
However I have reinstalled all the virtual machines but i am having
challenges with the publisher and Subscriber.
Both are running the same version. I was able to restore the publisher from
the subscriber. I noticed that the cti manager and call manager are not
running. I have tired to restart the services u but to no avail. I have
reinstalled the publisher several times but to no avail. I tried to restore
publisher but to no avail. Am stuck! The cti manager and call manager are
not running the subscriber.the publisher is not seeing the subscriber. The
status of the db runtime state command shows the publisher dB is different
from sub. What do I do to resolve this issue?

Alok Jaiswal · ‎09-08-2017

Hi Daniel,

You don't need Trunk to IM&P any more. It was earlier prior to CUCM 10.x now you don't need it.

Regards,

collinks2 · ‎09-07-2017

Hi,

I have just logged internall.Take a look at my jabber-config.xml. Both MRA and internal are working now.

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
   <TelemetryCustomerID>fuoict.com</TelemetryCustomerID>
   <VoiceServicesDomain>fuoict.com</VoiceServicesDomain>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
</Policies>
<Questionnaire>
   <WhichClient>Android,Windows</WhichClient>
   <WhichDeploymentModel>On-Prem</WhichDeploymentModel>
   <WhichProductMode>Full UC</WhichProductMode>
   <WhichCUCMVersion>UseServiceProfile</WhichCUCMVersion>
   <WhichCalendarIntegration>Google Calendar</WhichCalendarIntegration>
<WhichDirectory>UDS</WhichDirectory>
</Questionnaire>
<Directory>
   <DirectoryServerType>UDS</DirectoryServerType>
   <UdsPhotoUriWithToken><UdsPhotoUriWithToken>http://www.photo/cucm-lab.fuoict.com/path/%%uid%%.jpg</UdsPhotoUriWithToken>
</Directory>
<Client>
   <spell_check_enabled>true</spell_check_enabled>
   <spell_check_language>2057</spell_check_language>
</Client>
<Options>
   <CalendarIntegrationType>3</CalendarIntegrationType>
   <EnableBridgeConferencing>true</EnableBridgeConferencing>
   <UserBridgeUriAdmin>%%uid%%@fuoict.com</UserBridgeUriAdmin>
</Options>
</config>

You may also try to set up a sip trunk between your cucm and expressway C since your cucm version is 11.5.

fuhdan · ‎09-07-2017

What I notice now, is that on Jabber 11.6 I have a service-location.xml in the config folder, where the VoiceServicesDomain is defined.

But on jabber 11.9 I dont have such a file. I have a cuple of dat files, which I can't read.

If I reset both jabber and use a jabber-config-user.xml, jabber 11.6 is working fine. But Jabber 11.9 can't find any services.

My jabber-config.xml looks like:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<TelemetryCustomerID>stebler.local</TelemetryCustomerID>
<Disallow_File_Transfer_On_Mobile>true</Disallow_File_Transfer_On_Mobile>
<InitialPhoneSelection>deskphone</InitialPhoneSelection>
<EnableCallPickup>true</EnableCallPickup>
<EnableHuntGroup>true</EnableHuntGroup>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
<VoiceServicesDomain>domain.com</VoiceServicesDomain>
<EnableSIPURIDialling>true</EnableSIPURIDialling>
</Policies>
<Questionnaire>
<WhichClient>Android,iOS,Mac,Windows</WhichClient>
<WhichDeploymentModel>On-Prem</WhichDeploymentModel>
<WhichProductMode>Full UC</WhichProductMode>
<WhichCUCMVersion>UseServiceProfile</WhichCUCMVersion>
<WhichCalendarIntegration>Outlook</WhichCalendarIntegration>
<WhichDirectory>UDS</WhichDirectory>
</Questionnaire>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
<UdsPhotoUriWithToken>https://photoste-01.domain.local</UdsPhotoUriWithToken>
</Directory>
<Client>
<jabber-plugin-config>
<browser-plugin>
<page refresh="true" preload="true">
<tooltip>kehrer stebler ag</tooltip>
<url>http://www.stebler.ch/</url>
</page>
</browser-plugin>
</jabber-plugin-config>
</Client>
<Options>
<CalendarIntegrationType>1</CalendarIntegrationType>
<StartCallWithVideo>false</StartCallWithVideo>
<ShowContactPictures>false</ShowContactPictures>
</Options>
</config>

Alok Jaiswal · ‎09-07-2017

By any chance did you have SSO Enabled ?

2017-09-07 16:37:47,511 DEBUG [0x00001d7c] [rvices\impl\system\SingleSignOn.cpp(116)] [Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::getIsSSOEnabledFromConfig] - SSO IS enabled

Can you tell me if your Expressway is set to support SSO ?

Regards,

Alok

fuhdan · ‎09-07-2017

hi

thanks for the hint. i left the auth on its default. and oauth is on per default. and that causes the issue with jabber 11.9

thanks all for the answers.

great community :-)

have a nice day.

cheers daniel

collinks2 · ‎09-08-2017

Hi

Congratulations ! Hard work pays. where did u turn off the auth? I have started challendges with my MRA. The phone services are showing disabled

fuhdan · ‎09-08-2017

I disabled it on the Expressway C.

But is it just the phone servicwe, which is not running? The Presence status is working? Is the phone service working internaly? If so, could you check the status of the cucm on the expressway c.

collinks2 · ‎09-08-2017

K. Can you assist me with my internal issue?