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New Member

An invalid certificate was declined. Jabber - Android

I have CUCM 8.6.2.22900-9 and CUPS 8.5.4.10000-16

When I installed Jabber for Android version 10.6 everything was fine.

When I upgraded Jabber through play store and I installed version 11.7 after I log in and I accept 2 times the certificates I have a message saying "An invalid certificate was declined".

I've read older posts saying this is a bug in version 10 but it should be fixed in version 11.

Can anyone help me? Is it still a bug or am I doing something wrong?

Configurations in Android, and CUCM are same in both situations. Nothing is changed.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

The XMPP certificate is not

The XMPP certificate is not being trusted by the Jabber client.

2016-09-21 12:39:10,542 ERROR [0xb6fd8bec] [rc/cert/utils/AltNameParserImpl.cpp(394)] [csf.cert.utils] [verify] - No Match Found for 'cosmosint.gr'
2016-09-21 12:39:10,542 ERROR [0xb6fd8bec] [rc/cert/utils/AltNameParserImpl.cpp(394)] [csf.cert.utils] [verify] - No Match Found for '192.168.150.5'
2016-09-21 12:39:10,542 ERROR [0xb6fd8bec] [rc/cert/common/BaseCertVerifier.cpp(324)] [csf.cert.] [checkIdentifiers] - Verification of identity: 'cosmosint.gr' '192.168.150.5'  failed.
2016-09-21 12:39:10,542 INFO  [0xb6fd8bec] [rwerx/jwcpp/xmppsdk/XmppClient.cpp(1951)] [csf.jwcpp] [OnCertVerificationPending] - @XmppSDK: #0, OnCertVerificationPending cert, async-verification-id:0, done
2016-09-21 12:39:10,550 INFO  [0xb8b769c8] [ls/platform/utiltp/CmTransportTcp.h(101)] [csf.jwcpp] [Recv_i] - @MMTP: CCmTransportTcp::Recv_i 0 graceful disconnect by remote host this=0xb920e0a0
2016-09-21 12:39:10,550 INFO  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(438)] [csf.jwcpp] [ProcessHandleEvent] - @MMTP: call RemoveHandleWithoutFinding_i, nOnCall: -1 this=0xb8b76d58
2016-09-21 12:39:10,551 INFO  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(518)] [csf.jwcpp] [RemoveHandleWithoutFinding_i] - @MMTP: close the fd: 69 this=0xb8b76d58
2016-09-21 12:39:10,551 WARN  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(279)] [csf.jwcpp] [RemoveHandler] - @MMTP: CCmReactorBase::RemoveHandler, handle not registed. aEh=0xb920e0a0 aMask=63 fdNew=69 rv=10011 this=0xb8b76d58
2016-09-21 12:39:10,551 INFO  [0xb8b769c8] [m/utiltp/CmTransportThreadProxy.cpp(380)] [csf.jwcpp] [OnDisconnect] - @MMTP: CCmTransportThreadProxy::OnDisconnect aReason = 20001 aTrptId = 0xb9238278 this=0xb8d53b10

2016-09-21 12:39:10,643 ERROR [0xb6fd8bec] [jwcpp/JabberWerxCPP/JWLoginSink.cpp(102)] [csf.jwcpp] [OnLoginError] - @JabberWerxCPP: JWLoginSink::OnError, lerr:18
2016-09-21 12:39:10,643 INFO  [0xb6fd8bec] [s/adapters/imp/components/Login.cpp(111)] [IMPServices] [OnLoginError] - OnLoginError: (data=0) LERR_JABBER_CERT <18>: Certificate Failure

Your version of CUPS server (8.5.4) is not supported by J4A 11.7.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Android/11_7/RN/jaba_b_release-notes-for-android-117.html#JABA_RF_SBF12CE6_00

You need to upgrade CUPS Server atleast to 8.6.2 to bring in the compatibility.

9 REPLIES
Cisco Employee

Hi Silva,

Hi Silva,

There were defect in earlier version, however that was for Jabber for iOS. I do not see any defect which was opened for Android. I'm referring the below defects.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut61032

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuu29303

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuu32534

Could you collect a problem report from the Jabber client and attached here? I would like to chech which certificate is being rejected and why.

Also, do all the Jabber clients which upgrade to 11.7 face the issue?

Regards

Nirmal Issac

New Member

Yes dear Nirmal Issac every

Yes dear Nirmal Issac every android has the same problem. They all work with version 10.6 and stop working with version 11.X

Can you please tell me how can I collect a problem report from my Jabber client?

Thank you.

Cisco Employee

If the login is not

If the login is not successful, then you will see a message 'Send Problem Report' in the home page.

if the login is successful after the error, then navigate to Settings --> Problem Reporting.

Now enable Detailed Logging, relogin and recreate the issue.

Now navigate to Settings --> Problem Reporting and select 'SEND PROBLEM REPORT'

New Member

I am connected through the

I am connected through the internal WiFi.

The login is not successful and a message appears "An invalid certificate was declined. Send problem report."

Cisco Employee

Please click on 'Send Problem

Please click on 'Send Problem Report' and send it to nissac@cisco.com.

Cisco Employee

The XMPP certificate is not

The XMPP certificate is not being trusted by the Jabber client.

2016-09-21 12:39:10,542 ERROR [0xb6fd8bec] [rc/cert/utils/AltNameParserImpl.cpp(394)] [csf.cert.utils] [verify] - No Match Found for 'cosmosint.gr'
2016-09-21 12:39:10,542 ERROR [0xb6fd8bec] [rc/cert/utils/AltNameParserImpl.cpp(394)] [csf.cert.utils] [verify] - No Match Found for '192.168.150.5'
2016-09-21 12:39:10,542 ERROR [0xb6fd8bec] [rc/cert/common/BaseCertVerifier.cpp(324)] [csf.cert.] [checkIdentifiers] - Verification of identity: 'cosmosint.gr' '192.168.150.5'  failed.
2016-09-21 12:39:10,542 INFO  [0xb6fd8bec] [rwerx/jwcpp/xmppsdk/XmppClient.cpp(1951)] [csf.jwcpp] [OnCertVerificationPending] - @XmppSDK: #0, OnCertVerificationPending cert, async-verification-id:0, done
2016-09-21 12:39:10,550 INFO  [0xb8b769c8] [ls/platform/utiltp/CmTransportTcp.h(101)] [csf.jwcpp] [Recv_i] - @MMTP: CCmTransportTcp::Recv_i 0 graceful disconnect by remote host this=0xb920e0a0
2016-09-21 12:39:10,550 INFO  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(438)] [csf.jwcpp] [ProcessHandleEvent] - @MMTP: call RemoveHandleWithoutFinding_i, nOnCall: -1 this=0xb8b76d58
2016-09-21 12:39:10,551 INFO  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(518)] [csf.jwcpp] [RemoveHandleWithoutFinding_i] - @MMTP: close the fd: 69 this=0xb8b76d58
2016-09-21 12:39:10,551 WARN  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(279)] [csf.jwcpp] [RemoveHandler] - @MMTP: CCmReactorBase::RemoveHandler, handle not registed. aEh=0xb920e0a0 aMask=63 fdNew=69 rv=10011 this=0xb8b76d58
2016-09-21 12:39:10,551 INFO  [0xb8b769c8] [m/utiltp/CmTransportThreadProxy.cpp(380)] [csf.jwcpp] [OnDisconnect] - @MMTP: CCmTransportThreadProxy::OnDisconnect aReason = 20001 aTrptId = 0xb9238278 this=0xb8d53b10

2016-09-21 12:39:10,643 ERROR [0xb6fd8bec] [jwcpp/JabberWerxCPP/JWLoginSink.cpp(102)] [csf.jwcpp] [OnLoginError] - @JabberWerxCPP: JWLoginSink::OnError, lerr:18
2016-09-21 12:39:10,643 INFO  [0xb6fd8bec] [s/adapters/imp/components/Login.cpp(111)] [IMPServices] [OnLoginError] - OnLoginError: (data=0) LERR_JABBER_CERT <18>: Certificate Failure

Your version of CUPS server (8.5.4) is not supported by J4A 11.7.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Android/11_7/RN/jaba_b_release-notes-for-android-117.html#JABA_RF_SBF12CE6_00

You need to upgrade CUPS Server atleast to 8.6.2 to bring in the compatibility.

Cisco Employee

2016-09-21 12:39:10,550 INFO 

2016-09-21 12:39:10,550 INFO  [0xb8b769c8] [ls/platform/utiltp/CmTransportTcp.h(101)] [csf.jwcpp] [Recv_i] - @MMTP: CCmTransportTcp::Recv_i 0 graceful disconnect by remote host this=0xb920e0a0
2016-09-21 12:39:10,550 INFO  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(438)] [csf.jwcpp] [ProcessHandleEvent] - @MMTP: call RemoveHandleWithoutFinding_i, nOnCall: -1 this=0xb8b76d58
2016-09-21 12:39:10,551 INFO  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(518)] [csf.jwcpp] [RemoveHandleWithoutFinding_i] - @MMTP: close the fd: 69 this=0xb8b76d58
2016-09-21 12:39:10,551 WARN  [0xb8b769c8] [s/platform/utiltp/CmReactorBase.cpp(279)] [csf.jwcpp] [RemoveHandler] - @MMTP: CCmReactorBase::RemoveHandler, handle not registed. aEh=0xb920e0a0 aMask=63 fdNew=69 rv=10011 this=0xb8b76d58
2016-09-21 12:39:10,551 INFO  [0xb8b769c8] [m/utiltp/CmTransportThreadProxy.cpp(380)] [csf.jwcpp] [OnDisconnect] - @MMTP: CCmTransportThreadProxy::OnDisconnect aReason = 20001 aTrptId = 0xb9238278 this=0xb8d53b10
2016-09-21 12:39:10,636 ERROR [0xb6fd8bec] [rwerx/jwcpp/xmppsdk/XmppClient.cpp(1698)] [csf.jwcpp] [handleLog] - @XmppSDK: #0, TLS handshake failed!
2016-09-21 12:39:10,636 ERROR [0xb6fd8bec] [rwerx/jwcpp/xmppsdk/XmppClient.cpp(1698)] [csf.jwcpp] [handleLog] - @XmppSDK: #0, TLS handshake failed!

New Member

Thank you my friend!!

Thank you my friend!!

Cisco Employee

Also, are you logging over

Also, are you logging over MRA? or Internal Login?

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