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Audio cuts off then video moments later for Jabber users when content is shared during a multipoint VC

  1.        If a presentation* is being shown from a VC end point/or by Jabber, the audio cuts off, then the video of the Jabber user freezes. The call has not ended on our end we can still hear and see them. A few moments later their video on our end freezes and the audio is lost. The call is finally terminated a few moments after.
  2.        When this happens to the Jabber participant they either have to restart Jabber or in some case have to reboot their PC
  3.        The Jabber participant can be cut off from their class 2 to 3 times  throughout the duration of the class
  4.        This happens over all the MCU\blades, so doesn’t  appear to be blade specific
  5.        Only appears to happen in multi –point conferences not in point to point calls

*Presentation: This can be anything from a word document, to a PowerPoint presentation to a web browser

 

The warning they receive says:

The application has encountered a terminal problem.

Location:

Message: assertion failed. (link_ret = = GST_PAD_LINK_OK)

Domain: <no domain>

 

  • Jabber Clients
1 REPLY
Cisco Employee

Is this problem specific to

Is this problem specific to Jabber clients, or Jabber Guest? If the former, you'll have better luck over on the Jabber client forum:

 

https://supportforums.cisco.com/community/4551/jabber-pilot-support

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