Audio cuts off then video moments later for Jabber users when content is shared during a multipoint VC
If a presentation* is being shown from a VC end point/or by Jabber, the audio cuts off, then the video of the Jabber user freezes. The call has not ended on our end we can still hear and see them. A few moments later their video on our end freezes and the audio is lost. The call is finally terminated a few moments after.
When this happens to the Jabber participant they either have to restart Jabber or in some case have to reboot their PC
The Jabber participant can be cut off from their class 2 to 3 times throughout the duration of the class
This happens over all the MCU\blades, so doesn’t appear to be blade specific
Only appears to happen in multi –point conferences not in point to point calls
*Presentation: This can be anything from a word document, to a PowerPoint presentation to a web browser
The warning they receive says:
The application has encountered a terminal problem.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
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