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Call display on jabber softphone when transferred through Unity AA

So someone calls the main inbound line and reaches auto attendant, enters the user extension and is transferred. 

Deskphone shows the called party, Jabber client shows "Voicemail is calling you" . Once the call connects it shows the actual calling party correctly. 

 

Is this a limitation of the Jabber software? I've seen the same issue with UCCX inbound calls and was never able to resolve it. Anyone know if there is a way to fix this?

 

 

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Accepted Solutions
Cisco Employee

There is a service parameter

There is a service parameter in CUCM to determine if you get the original calling party number, or the name you have for your VM ports.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

There is a service parameter

There is a service parameter in CUCM to determine if you get the original calling party number, or the name you have for your VM ports.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Thanks for your answer.  More

Thanks for your answer. 

 

More specifically it was under Clusterwide Parameters - Device Phone

Display Original Calling Party Number when transfer from Unity. 

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