Cisco IM & Presence 9.1 login issue - Cisco XCP Router service
For our client we are setting up an environment with IM & Presence (9.1) servers. This week, users are enjoying features provided by jabber clients (for windows, iphone, android ecc..).
Since i set up IM & Presence cluster i've never had any issue, but today i suddenly noticed a login issue on publisher node.
I've configured two IM & Presence servers, one Publisher and one Subscriber in cluster. IM & Presence cluster is integrated with CallManager 9.1.2 cluster, and callmanager is synchronized with active directory. Also user authentication is challenged against active directory.
Here a brief description of IM & Presence Cluster Topology:
- two im & presence nodes (publisher and one subscriber)
- im & presence users balanced over this two nodes
For subscriber node, everything work fine. I have login issue, for all users placed on publisher (jabber client display error message: Unable to connect the server). If i move one user from publisher to subscriber login works without problem.
Anyway if i restart Cisco XCP Router service (on publisher node), i don't have login issue anymore.
Can you tell me if it's a known bug or something missconfigured ?
please check if you are receiving notification for core dumps in the cups publisher.Also check if there is a excessive memory utilization being carried out by any service. RTMT will be helpful in identifying the same.
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