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New Member

Cisco Jabber 10.5 where did Rich presence go ?

Hi do some of you know if it is possible to enable Rich presence in jabber 10.5 ?

The only state i have is Basic presence.

Basic presence (Available, Away, Offline, Do Not Disturb)

Rich presence (In a meeting, On a call, or a custom presence state)



Henrik Jensen


Cisco Employee

custom presence is still

custom presence is still available;

- lets say if you have to configure a custom available status message; all you need to do is just bring the mouse cursor to the AVAILABLE option and do one lft. mouse click; that will enable the editor and you can enter the custom status message.


- please refer to this link for more information;


- on a call status is dependent upon sip subscribe received via the call manager; when you are going to be on a call and jabber is controlling that phone device (softphone or deskphone) it will automatically change the status to on a call.


- in a meeting status will depend on whether you have configured calendering integration is done with the outlook or not?


- please rate if this helps.

New Member

Hi Amit,I know it is possible

Hi Amit,

I know it is possible to make the custom status messages. 


The jabber version 10.5 does not change to "on a call", but version 9.7 does. 


And another thing i have discovered  is off line user do not show line state in 10.5 but in 9.7. 

Do you know if i need at higher version of CUPS than System version: to support 10.5 ?


Cisco Employee

For on-premise setup we

For on-premise setup we support the following with j4w 10.5;

On-Premises Servers for Cisco Jabber for Windows and Cisco Jabber for Mac

Cisco Jabber supports the following on-premises servers:
  •  Cisco Unified Communications Manager version 8.6(2) or later
  •  Cisco Unified Presence version 8.6(2) or later
  •  Cisco Unity Connection version 8.6(2) or later
  •  Cisco WebEx Meetings Server version 1.5 or later (Windows only)
  •  Cisco WebEx Meetings Server version 2.0 or later (Mac only)
  •  Cisco Expressway Series for Cisco Unified Communications Manager
    •  Cisco Expressway-E Version 8.1.1
    •  Cisco Expressway-C Version 8.1.1
  •  Cisco TelePresence Video Communication Server
    •  Cisco VCS Expressway Version 8.1.1
    •  Cisco VCS Control Version 8.1.1


Please suggest what version of call manager and cups/im and presence are you using ?

New Member

Add a Presence gateway on the

Add a Presence gateway on the IM&P Web admin interface, which would be the CUCM.

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