Cisco Support Community
Community Member

cisco jabber 9.7.1 video call doesn't work

Hello ,

I am using CUCM version 8.5 and presence version 8.6.4 .

I am trying to make a video call but it doesn't work . 

In the CUCM the video capabilities is enabled , I use SCCP 7962 phone . 

The camera is Logitech c170 .

In the jabber -->file -->options ---> video I  can see myself

The connection status for deskphone video in Jabber shows Unavailable and Unknown

I installed  the Media Services Interface.


any suggestion  ?  


Cisco Employee

Can you check the version of

Can you check the version of windows PC you are using. Also please check the version of Jabber for windows that you are using. Consider the following information documented;


By any chance if you are testing this on a windows 8 PC; you would want to use the latest version of Jabber for windows and MSI file; refer to this link for more information;


Apart from that ; please also ensure that the cisco Media service is turned on in the services section of windows ; if not try to reinstall this service.


- please rate if this helps.

Community Member

Hello, I am using window 7 


I am using window 7  32 bit .

The cisco Media service is turned on.

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