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cisco jabber 9.7 crashed after login few mins

Hello,

anyone encounter jabber crashed after login few mins? tried to reinstall the program but still will crash. anyone has any idea? attached is the minidump.

 

https://www.dropbox.com/s/diacc5dez8g0a9r/CRASH_Cisco_Jabber_15.20_19-08-2014.zip?m=

 

Thank you.

 

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JeffreyAt what time did it

Jeffrey

At what time did it crash?

 

I found this errors on the log you attached:

 

2014-08-19 15:15:20,818 DEBUG [0x000010f8] [istory\src\impl\HistoryDBManager.cpp(40)] [csf.history] [HistoryDBManager::HistoryDBManager] - HistoryDBManager constructor
2014-08-19 15:15:20,818 DEBUG [0x000010f8] [istory\src\impl\HistoryDBManager.cpp(56)] [csf.history] [HistoryDBManager::initialize] - HistoryDBManager::initialise filePath: C:\Users\chualpj\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History\chualpj@fmcti.com.db isInMemory: 0
2014-08-19 15:15:20,818 DEBUG [0x000010f8] [istory\src\impl\HistoryDBManager.cpp(70)] [csf.history] [HistoryDBManager::initialize] - Open DB result: SQLITE_OK
2014-08-19 15:15:20,818 ERROR [0x000010f8] [istory\src\impl\SQLiteStatement.cpp(171)] [csf.history] [SQLiteStatement::execute] - SQLiteStatement::execStatement failed: result : SQLITE_ROW sqlite3_errmsg: unknown error
2014-08-19 15:15:20,818 ERROR [0x000010f8] [istory\src\impl\SQLiteStatement.cpp(171)] [csf.history] [SQLiteStatement::execute] - SQLiteStatement::execStatement failed: result : SQLITE_ROW sqlite3_errmsg: unknown error
2014-08-19 15:15:20,818 ERROR [0x000010f8] [istory\src\impl\SQLiteStatement.cpp(171)] [csf.history] [SQLiteStatement::execute] - SQLiteStatement::execStatement failed: result : SQLITE_ROW sqlite3_errmsg: unknown error
2014-08-19 15:15:20,818 ERROR [0x000010f8] [istory\src\impl\SQLiteStatement.cpp(171)] [csf.history] [SQLiteStatement::execute] - SQLiteStatement::execStatement failed: result : SQLITE_ROW sqlite3_errmsg: unknown error
2014-08-19 15:15:20,818 ERROR [0x000010f8] [istory\src\impl\SQLiteStatement.cpp(171)] [csf.history] [SQLiteStatement::execute] - SQLiteStatement::execStatement failed: result : SQLITE_ROW sqlite3_errmsg: unknown error
2014-08-19 15:15:20,818 ERROR [0x000010f8] [istory\src\impl\SQLiteStatement.cpp(171)] [csf.history] [SQLiteStatement::execute] - SQLiteStatement::execStatement failed: result : SQLITE_ROW sqlite3_errmsg: unknown error
2014-08-19 15:15:20,818 DEBUG [0x000010f8] [story\src\impl\HistoryDBManager.cpp(100)] [csf.history] [HistoryDBManager::initialize] - Start DB Vacuum
2014-08-19 15:15:20,865 DEBUG [0x000010f8] [story\src\impl\HistoryDBManager.cpp(104)] [csf.history] [HistoryDBManager::initialize] - Vacuum complete, now running Integrity Check
2014-08-19 15:15:20,880 DEBUG [0x000010f8] [story\src\impl\HistoryDBManager.cpp(151)] [csf.history] [HistoryDBManager::runIntegrityCheck] - Integrity check run, number of results returned: 1
2014-08-19 15:15:20,880 DEBUG [0x000010f8] [story\src\impl\HistoryDBManager.cpp(156)] [csf.history] [HistoryDBManager::runIntegrityCheck] - Issue 0: ok
2014-08-19 15:15:20,880 DEBUG [0x000010f8] [story\src\impl\HistoryDBManager.cpp(108)] [csf.history] [HistoryDBManager::initialize] - Integrity Check complete

 

Do you do anything before it crashes? such as starting a call or connecting/disconnecting from wifi or resuming your PC from sleep?

 

Does it crash every time? do you see an error message?

 

In what Windows version are you using it? 

 

Its Jabber for Windows 9.7.0? does the same happen with the newest version on cisco.com?

 

Cheers

Oscar

New Member

Any chance that you are

Any chance that you are running voice recognition software on the trouble PC?

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